Technical Writer

Summary

Join ThreatConnect's Documentation & Training Team as a Technical Writer! This role involves creating, updating, and publishing documentation for a complex cybersecurity platform. You will collaborate with subject matter experts and other teams to ensure accurate and up-to-date documentation. The ideal candidate possesses strong writing skills, attention to detail, and the ability to learn new technologies quickly. Experience with documentation technologies and a passion for clear communication are essential. ThreatConnect offers a competitive benefits package, including comprehensive insurance, paid time off, and unique perks designed to support your financial and personal goals. The position is fully remote with flexible work arrangements.

Requirements

• Excellent command of oral and written English
• Professional or academic experience with writing, editing, or publishing
• Proficiency with word processing applications such as Microsoft Word and Google Docs
• Experience with using and administrating knowledge base or other web publishing software
• Extreme attention to detail
• Ability to think creatively, especially when dealing with challenging or complex situations
• Ability to learn complex systems and devise and implement accurate and thorough documentation and instructions about these systems
• Ability to learn quickly, work independently and collaboratively, manage multiple projects, meet deadlines, and ask questions when uncertain
• 1–2 years of work experience as a technical writer, preferably in the technology industry or a related field
• Knowledge of basic CSS, HTML, or JavaScript
• Experience working with APIs or in a docs-as-code environment

Responsibilities

• Write, update, and publish knowledge base articles for a cybersecurity Software as a Service (SaaS) platform
• Test and document platform features
• Collaborate with a small team to prioritize tasks and set achievable goals
• Work closely with subject-matter experts and other employees across multiple teams and disciplines to resolve questions, provide solutions, and accomplish mutual goals
• Shape and execute strategy for long-term documentation improvement projects
• Get onboarded and train with your supervisor and teammates
• Become familiar with the team’s tools, technology, and processes
• Understand the mission and products of the Documentation and Training Team
• Learn the basic functionalities of the ThreatConnect platform by reading documentation, experimenting with internal platform accounts, and receiving instructions from your supervisor and teammates
• Become acquainted with the company structure and the internal stakeholders with whom you will be collaborating
• Understand the ThreatConnect product release cycle and how it drives documentation goals and processes
• With guidance, make and publish minor updates to Knowledge Base articles
• Understand, navigate, and use the ThreatConnect platform at a basic level
• Use clearly stated directives to make and publish simple documentation updates
• Follow all standard operating procedures for the execution and administration of all documentation updates
• Show progress and development by applying feedback to subsequent assignments
• Begin to understand how directives for documentation updates are generated from product feature tickets, design documents, and training demos
• Work on documentation improvement projects unrelated to core-release needs
• Be a full participant in the team’s monthly planning meetings by helping prioritize tasks and projects
• Be a full participant in product demos, cross-departmental, and other company meetings
• Understand and navigate the ThreatConnect platform at an advanced beginner or intermediate level
• Test platform features for documentation and identify and document bugs and problematic behavior
• Begin to use product feature tickets, design documents, and training demos to create and execute your own documentation update directives for medium- and low-priority documentation needs
• Edit and peer-review other team members’ work
• Be a full and independent participant in core release documentation planning and updates
• Navigate the ThreatConnect platform at a high-intermediate level
• Plan and execute intermediate-level documentation updates
• Have a strong familiarity with the body of ThreatConnect documentation
• Generate your own long-term plans for documentation improvement
• Set professional-growth goals for the next year

Preferred Qualifications

• Familiarity with cybersecurity or software engineering
• Experience with instructional design, UX design, e-learning, or content authoring
• Teaching, grant writing, or scientific publishing experience
• Bachelor’s degree or higher in English, writing, communications, instructional design, software/computer engineering, or other relevant field

Benefits

• Competitive benefits package with comprehensive insurance coverage
• Paid time off
• Unique perks designed to help you meet your financial and personal goals
• Incentives like quarterly awards
• Employee bonus and referral program
• Team-building outings
• Fully remote work
• Flexible work arrangements