Technical Writer

Summary

Join Digital.ai as a Technical Writer and contribute to the documentation of our cutting-edge continuous testing and DevOps product, SeeTest. This role is ideal for individuals with a passion for technical writing and a desire to learn and grow within the high-tech industry. You will collaborate closely with various teams, including development, QA, product management, and customer success, to create comprehensive documentation. Responsibilities include researching, writing, and managing documentation, building presentations and videos, suggesting UI improvements, and maintaining the documentation platform. The ideal candidate possesses excellent writing skills, experience documenting APIs, and a good understanding of programming languages and CI tools. Digital.ai offers a competitive compensation plan, paid time off, professional development opportunities, flexible remote work arrangements, and the chance to work with a diverse global team.

Requirements

• Possess excellent writing skills and experience in writing for a global audience
• Build and publish technical documentation results, How To's, Online Help
• Possess ability to document APIs (REST API)
• Have a good understanding of programming languages (Java) and CI tools (e.g. Jenkins, TeamCity)
• Ability to work in a fast-paced, dynamic environment, by collaborating with fellow writers and other cross-team partners
• Apply structured authoring principles to build task-based content
• Track and balance multiple assignments in an Agile development environment
• Track and resolve documentation bugs
• Interact with various Product partners and successfully communicate the status of the assigned tasks
• Handle project management tasks - content planning, reviews, demos, and handoffs

Responsibilities

• Research, write, and handle documentation for our outstanding continuous testing, DevOps product: SeeTest
• Understanding of key Testing principles & DevOps domains
• Work closely with Dev & QA, Product Managers, Product Marketing, Solutions Engineers, and Customer Success to document new features and improve existing content
• Build tutorial-based presentations and videos
• Suggest changes to UI labels that conform to the company style standards
• Manage the Continuous Testing documentation platform (Confluence)
• Assists with the version released by publishing the documentation and integrate it with the Digital.ai global documentation platform

Preferred Qualifications

• Experience as QA or technical related degree is helpful
• A successful teammate who can handle tasks and assignments independently with little or no supervision
• Proficiency in Confluence and Camtasia is an advantage
• Knowledge of DITA, minimalist principles, and experience working in an agile development cycle

Benefits

• A leading technology sales compensation plan, including significant incentives for over-achieving
• Paid Time Off (PTO) program plus recognized holidays
• Unlimited access to continuous learning and professional development with TalentLMS
• Flexible working arrangements in a remote setting
• Opportunity to work with a diverse, globally distributed team