Technical Writer

Summary

Join Sync, Canada's leading cloud storage provider, as a Technical Writer! You'll plan, create, and maintain educational content, including documentation, UI text, graphics, and videos, ensuring complex topics are explained clearly for our customers. Responsibilities include writing various types of documentation, organizing existing content, identifying gaps, and collaborating with other teams. You'll need a Bachelor's degree or equivalent experience, 3+ years in tech documentation, technical understanding of privacy/security, source code comprehension, and web writing skills. Solid HTML, CSS, and JavaScript skills are essential. Enjoy perks like a generous wellness program, top-tier health benefits, paid vacation, flexible scheduling, and remote work options.

Requirements

• Bachelor's degree in a relevant field, or equivalent practical experience
• 3 years experience at a tech company creating technical documentation for a wide variety of audiences
• Ability to understand privacy, security, and encryption subject matter at a technical level
• Ability to understand source code
• Experience writing for the web
• Solid HTML, CSS, and JavaScript skills
• Ability to effectively utilize modern tooling in the context of content creation
• Ability to define objectives, measure success, and constantly iterate based on results
• Ability to output quality content at a high velocity: 4-6 articles per week

Responsibilities

• Write customer-facing documentation including overviews, how-to guides, user guides, and reference material for the KB
• Create articles, images, infographics, technical white papers, videos, solutions documents, product communication, release notes, UI text, PDFs, customer journey, screen caps, and related content to support objectives
• Organize existing documentation, identify and fill documentation gaps
• Help keep document roadmap aligned with product and engineering roadmaps
• Participate in product discovery / UAT to get a head-start on documentation, help ensure consistent terminology, and suggest UI-text improvements
• Build a demand-driven feedback loop with customer service and customer success to create and improve documentation
• Edit, clarify, and enhance documentation written by others
• Become a product “power-user” to anticipate customer questions before they ask
• Evaluate competitor documentation to benchmark quality and identify documentation opportunities

Preferred Qualifications

Graphic editing skills

Benefits

• Generous wellness program to keep your work-life balance in check
• Best in the class health benefits
• Paid vacation with carry-over
• Flexible work schedule
• Remote Work from Home