Remote Technical Writer II

Summary

Join Jamf, a company that empowers employees to make an impact, as a Technical Writer II. You will create, deliver, and maintain information about Jamf's software products, working with cross-functional Agile delivery teams.

Responsibilities

• Maintain a deep understanding of Jamf products and their role in making customers successful
• Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
• Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
• Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
• Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
• Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
• Seek out appropriate advice or expertise when faced with challenging or important decisions
• Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
• Create new content from concept to delivery
• Use Jira to capture and track work
• Use Confluence to record research findings and other applicable information
• Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
• Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
• Use our content management systems and solutions to format, compile, and publish content
• Onboard, educate, and mentor new technical writers as needed
• Work collaboratively at the technical writer team level to assist and Influence other members
• Bring forward new and innovative ideas based on areas of expertise
• Continually demonstrate a mastery of technical writing skills and the overall discipline