Remote Technical Writer

Summary

Join our team as a Technical Writer II and contribute to changing the world by valuing skills over pedigree. As a key member of our team, you will be responsible for managing multiple projects, ensuring timely delivery, and driving effective communication. You will work closely with cross-functional teams to release necessary documentation for customers on time.

Requirements

• Excellent project management abilities to effectively coordinate and prioritize tasks across multiple projects and stakeholders
• Attention to detail is paramount in technical writing, particularly in maintaining consistency in formatting, style, and adherence to brand guidelines
• Must have a keen eye for visual elements such as images, GIFs, and screenshots
• Understand the importance of visual aids in enhancing comprehension and be capable of selecting or creating visuals that effectively complement the written content
• Follow established writing guidelines, industry standards, and best practices
• Be proficient in using various tools and software to streamline their workflow and enhance productivity
• Possess excellent written and verbal communication skills to collaborate effectively with cross-functional teams and stakeholders
• Demonstrate a commitment to continuous learning, staying updated on industry trends, tools, and best practices, and adapt quickly to changes
• Be adept at troubleshooting and problem-solving, especially when faced with challenging technical concepts or ambiguities in requirements

Responsibilities

• Work with cross-team members from the Support, Product, Product Marketing, and Release teams to release necessary documentation for customers on time
• Drive effective communication and expectation setting to ensure smooth workflow and timely responses to ad-hoc requests
• Work closely with product managers to understand and document product capabilities in our knowledge base
• Take ownership of the customer enablement academy, spearheading its transformation by setting clear guidelines and collaborating closely with field teams to meet consumer needs
• Drive innovation by leveraging AI tools to optimize the knowledge base and the academy's effectiveness
• Utilize available data from the knowledge base and academy to prioritize enhancements effectively. Analyze trends and feedback to ensure that resources are allocated toward initiatives with the highest impact on customer experience and satisfaction

Benefits

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, Cleo, etc)
• Unlimited paid time off, paid leave for new parents, and flexible work hours
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• Employee stock options, flexible work hours, and time off