Remote Telehealth Support Virtual Assistant
20four7VA
Job highlights
Summary
Join the remote world as a Telehealth Support Virtual Assistant, providing administrative support, managing patient interactions, and ensuring smooth telehealth services operation.
Requirements
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Experience with medical billing and insurance (preferred)
- Proficiency in using EHR and EMR software (Optimus PT)
- Ability to work independently and meet deadlines
- Attention to detail and accuracy
Responsibilities
- Answer inbound calls from patients and potential clients
- Schedule appointments and manage cancellations
- Provide information about our telehealth services and answer patient questions
- Follow up with doctors regarding patient appointments and referrals
- Coordinate with doctors to schedule appointments and communicate patient information
- Receive and process referrals from other healthcare providers
- Schedule appointments for referred patients
- Maintain referral records and track outcomes
- Process medical claims using our billing software (ICT10)
- Follow up on claims and resolve any issues
- Respond to emails from patients, doctors, and other healthcare providers in a timely and professional manner
- Utilize our EMR software (Optimus PT) to document patient information and track appointments
Benefits
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
Job description
IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.
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CPT-7367 Telehealth Support Virtual Assistant
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior or Senior Level
MIN. HOURS/WEEK: 40 hours/ week
SHIFT TIME ZONE: EST
SHIFT HOURS: 9am to 6pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A
Job Description: Telehealth Support Virtual Assistant
We are seeking a highly organized and detail-oriented Virtual Assistant to join our telehealth team. The ideal candidate will be responsible for providing administrative support, managing patient interactions, and ensuring the smooth operation of our telehealth services.
Responsibilities:
- Patient Contact:
Answer inbound calls from patients and potential clients.
Schedule appointments and manage cancellations.
Provide information about our telehealth services and answer patient questions. - Doctor Follow-Up:
Follow up with doctors regarding patient appointments and referrals.
Coordinate with doctors to schedule appointments and communicate patient information. - Referrals Management:
Receive and process referrals from other healthcare providers.
Schedule appointments for referred patients.
Maintain referral records and track outcomes. - Medical Claims/Billing:
Process medical claims using our billing software (ICT10).
Follow up on claims and resolve any issues. - Email Management:
Respond to emails from patients, doctors, and other healthcare providers in a timely and professional manner. - EMR Management:
Utilize our EMR software (Optimus PT) to document patient information and track appointments.
Qualifications:
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Experience with medical billing and insurance (preferred).
- Proficiency in using EHR and EMR software (Optimus PT).
- Ability to work independently and meet deadlines.
- Attention to detail and accuracy.
Applications/Software: Optimus PT
Phone System: TO BE PROVIDED
Client Industry: Health, Wellness and Fitness
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
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