Remote Telehealth Support Virtual Assistant

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CPT-7367 Telehealth Support Virtual Assistant

REQUIRED SERVICE: Business Support VA

REQUESTED EXPERIENCE TIER LEVEL: Junior or Senior Level

MIN. HOURS/WEEK: 40 hours/ week

SHIFT TIME ZONE: EST

SHIFT HOURS: 9am to 6pm

SHIFT DAYS: Monday to Friday

Number of VAs: 1

GENDER PREFERENCE: N/A

LANGUAGES SPOKEN/PREFERENCE: English

ACCENT PREFERENCE: neutral accent

REGION PREFERENCES: N/A

Job Description: Telehealth Support Virtual Assistant

We are seeking a highly organized and detail-oriented Virtual Assistant to join our telehealth team. The ideal candidate will be responsible for providing administrative support, managing patient interactions, and ensuring the smooth operation of our telehealth services.

Responsibilities:

• Patient Contact:

Answer inbound calls from patients and potential clients.

Schedule appointments and manage cancellations.

Provide information about our telehealth services and answer patient questions. - Doctor Follow-Up:

Follow up with doctors regarding patient appointments and referrals.

Coordinate with doctors to schedule appointments and communicate patient information. - Referrals Management:

Receive and process referrals from other healthcare providers.

Schedule appointments for referred patients.

Maintain referral records and track outcomes. - Medical Claims/Billing:

Process medical claims using our billing software (ICT10).

Follow up on claims and resolve any issues. - Email Management:

Respond to emails from patients, doctors, and other healthcare providers in a timely and professional manner. - EMR Management:

Utilize our EMR software (Optimus PT) to document patient information and track appointments.

Qualifications:

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Experience with medical billing and insurance (preferred).
• Proficiency in using EHR and EMR software (Optimus PT).
• Ability to work independently and meet deadlines.
• Attention to detail and accuracy.

Applications/Software: Optimus PT

Phone System: TO BE PROVIDED

Client Industry: Health, Wellness and Fitness

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!