Remote Temporary Training Manager

Summary

Join our team as a Training Manager and develop, deliver, and maintain training programs for new and existing employees. As a key member of the Learning Team, you will provide learning solutions in both in-person and virtual environments to achieve specific learning objectives.

Requirements

• Minimum of Associates Degree or Bachelor’s Degree preferred
• Minimum of 2 years training or eLearning experience preferred
• Previous knowledge of healthcare staffing experience preferred
• Must have excellent content delivery
• Must have excellent interpersonal skills, with a focus on coaching, motivation, enthusiasm, and positive attitude
• Ability to learn and teach proprietary software and other systems
• Ability to learn new ideas, processes, and systems quickly to deliver learning to organization
• Ability to work within tight deadlines
• Ability to effectively prioritize and execute tasks
• Ability to organize and complete work in a timely manner
• Must have strong written and verbal communication skills
• Must have a working knowledge of computers and software systems including Microsoft Office products (Excel, OneNote, Outlook, PowerPoint, & PowerPoint), Microsoft Teams, Zoom, and the Internet
• Must have working knowledge of LMS (Litmos preferred)
• Must have an understanding of content development and delivery
• Must have demonstrated ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation, and persistence
• Must have superior customer service skills
• Must have good analytical and problem solving skills
• Must have experience working in a team-oriented, collaborative environment
• Must be detail-oriented and highly organized
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Responsibilities

• Coordinates, schedules (Outlook), and conducts talent Welcome calls; oversees and facilitates onboarding, and conducts other learner series
• Manages and communicates training (e.g., onboarding) schedules in consultation with other members of the Learning Team
• Delivers feedback on performance opportunities, sets goals, monitors process, and works with Learning Team to develop and deliver corrective action plans
• Monitors and reviews the progress of trainees by using questionnaires and discussions with managers
• Tracks training participants’ statuses and results and reports to Learning and Management Teams
• Assess employees’ skills, performance and productivity to identify areas of improvement
• Facilitates, delivers, coaches, and mentors employees as needed
• Assists in the development and delivery of new training methods for employee and/or department developmental and improvement needs
• Facilitates in person or virtual one-on-one training calls to provide effective feedback
• Creates, administers, analyzes, and reports on end-user progress; recommends and integrates training improvement strategies based on findings
• Update Training: Develops and refines departmental training materials
• Assists in development and coordinates delivery of training on new procedures, benefits changes, system updates, and other information
• Maintains training resources on Intranet and/or department shared drive
• Uses LMS system (Litmos) to: Set up learning assets and user accounts as requested
• Assist with Learning help desk
• Maintain administration records up to date and utilize reporting system
• Develop ad hoc and specialized reports as required
• Uses virtual training tools (Zoom, MS Teams, and iSymphony) and facilitation skills to lead employee training sessions
• Communicates software application problems and issues to Support and Learning Team
• Communicates courteously with employees by telephone, email, web meetings to build positive relationships
• Investigates and responds to progressing issues and queries, resulting in a successful conclusion within the earliest time
• Keeps up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses
• Helps to create an environment of high morale, motivation, and teamwork

Benefits

• An Industry best, bonus plan to help you achieve your financial goals
• A commitment from all leadership to help you succeed and develop you within your role
• Permissive paid time off with six paid company-wide holidays
• A thorough and highly rated training program that will provide the knowledge and skills to succeed in your role
• 401 (k) retirement plan with company match
• Traditional healthcare benefits such as medical, vision, and dental
• Flexible spending account to help with child-care, medical, and transportation costs
• Supplemental benefits such as life, disability, hospital, critical illness, and pet insurance
• Unique benefits include mental health and financial wellness programs, LinkedIn Learning membership, Employee Resource Groups, and leadership development programs
• An enjoyable online work environment that includes some company-paid lunches and Supplemental Health Care merchandise
• Opportunity for you to be sent on a luxury, expense-paid vacation and become a member of Supplemental Health Care’s Champions Circle
• A remote work environment provides equipment such as a laptop, a computer screen, keyboards, mouse, headset, computer camera, and computer bag