Remote Tier 1 Support Specialist

Summary

Join PerfectServe's growing 24/7/365 support team as a Technical Support Specialist! This night shift role focuses on providing exceptional support to physicians, nurses, and system administrators using PerfectServe's clinical communication and scheduling solutions. You will handle user account management, training, troubleshooting, application configuration, and collaboration with other teams. The position requires strong technical aptitude, excellent communication and analytical skills, and a high level of customer empathy. We offer a comprehensive benefits package, including remote work, health insurance, 401k matching, and paid time off, starting from your first day. Apply now to become a part of a company dedicated to improving patient care!

Requirements

• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Able to start on January 6, 2025
• Located within the U.S

Responsibilities

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

Preferred Qualifications

Ability to work some holidays

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities