Remote Utilization Management Liaison Lead

Summary

Join Oscar's Clinical Review Team Operations as the Utilization Management Liaison Lead. As an expert on production team workflows, you will drive goals and key performance indicators for the team of support staff to meet business objectives while providing coaching and leadership.

Requirements

• 2+ years experience in a customer service environment
• 1+ year of direct people management experience
• 1+ years of experience using data and metrics to guide improvements
• 1+ years of experience working with teams in multiple locations and multiple disciplines

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• Manage your team’s outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
• Understand and be connected to the type of work your team does daily, being able to make volume-based decisions that best serve our customers
• Lead team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational goals
• Promote team engagement by creating an inclusive and inviting culture that aligns with Oscar’s core values
• Participate in continuous improvement activities that influence the improvement and development of a production team
• Identify and close gaps on existing operational workflows
• Work collaboratively across production and other Oscar teams to implement best practice
• Compliance with all applicable laws and regulations

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements