Veterinary Pre-Implementation Coordinator

Summary

Join the CUBEX team, a global provider of health care products and services for animal health practices, as a Client Relationship Manager. This role involves guiding veterinary teams, delivering exceptional customer service, coordinating project details, and collaborating with an extraordinary team while working from home.

Requirements

• Strong communication and presentation skills
• Ability to operate independently, and comfortable interacting within all levels of an organization
• Very strong organization and time management skills
• Ability to participate in the development of effective Customer Services, policy and procedures, and best practices
• Training and Development Acumen
• Demonstrates a high level of integrity
• Knowledge of veterinary PiMS/EMR Software
• Knowledge of Microsoft Suite- Word, PowerPoint, Excel, Outlook
• Ability to review data, format, and manage in Excel
• Demonstrable ability to conduct Microsoft Teams/Zoom Meetings
• Bachelor’s degree (BA or BS) in related field
• PMP certification preferred

Responsibilities

• Act as primary liaison for new Cubex clients; responsible for client relationship related to onboarding and project management
• Engage with Cubex clients through video conferencing tools
• Collection and verification of pre-implementation data
• Strategic Planning and coordination delivery/implementation of Customer Hardware and Software technology – internal and client-facing
• Client Education and discovery on workflows, process management, and technology utilization
• Coordination and Scheduling of Implementation Team for client facilities
• Internal Coordination with Integration Team and Account Manager(s) related to client Integration technology and Post-Account Management/Support needs
• Strategy and Process development participation as it relates to Pre-Implementation, Implementation and Post-Implementation Support
• Identification and escalation of customer challenges to Professional Services and Sales Team
• Provide client-facing written/verbal report of client expectations, deliverables, documented key contacts, and system management workflow to client and internal Cubex team

Preferred Qualifications

• Knowledge of SaaS-based inventory management technology solutions
• Knowledge of Salesforce CRM
• Knowledge of GuideCX Onboarding Software

Benefits

• $65,000 - $75,000 annually; commensurate with experience
• Internet and Cell Phone stipend
• Home office technologies provided by company (laptop, monitors, webcam, etc.)
• Open PTO; including 9 observed holidays
• Medical, dental, and vision insurance progressively paid by company. Free after year 2
• Health Savings Account
• Flexible Spending Accounts; Health Care and Dependent Care
• 401K with generous company contribution
• Company paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend