Vice President of Operations

Summary

Join Ethos Veterinary Health as Vice President of Operations to support west region operations, encompassing 8 divisions, 72 hospitals, 14 states, and an overall revenue of ~$1 billion. The VP will ensure that the strategy, talent, organization, culture, processes, programs, and controls are organized to deliver on the strategic mission of the organization.

Requirements

• 15+ years of leadership experience in an entrepreneurial, high-growth retail or services business
• BA or BS degree is required and advanced degree(s) are considered a plus
• Ability to support our hospitals accustomed to working within a practice management model with the evolution to a “One Ethos” operating model
• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes
• Previous operating responsibility for a business of similar size and complexity
• Strong written and verbal communications skills with the ability to manage and work collaboratively with a diverse group of clinical and non-clinical staff
• Possess the leadership and people skills necessary to manage a complex group of operating units with a strong operational rigor

Responsibilities

• Oversee operations of the veterinary hospitals in the aligned territory with full P&L responsibility
• Support performance of operational team members against metrics and assume responsibility to motivate, measure, coach, and mentor the team to ensure optimum performance. Track metrics and success criteria including ROI for all activities
• Develop operational strategies that are aligned with organizational goals. Ensures that those strategies are effectively deployed throughout the region
• Be capable of balancing the needs of each hospital while working to build a “One Ethos” culture
• Frequently travel in the field to spend time with hospital staff and build rapport with Division Leaders, Operations Support Managers, Hospital Directors and Medical Directors
• Work with divisional leadership to improve processes, operations and profitability, by identifying and implementing local growth initiatives
• Create an environment that embraces innovation, and continuous operational improvement

Benefits

• Comprehensive benefits program including medical, dental, vision
• 401k with employer match
• Paid time off (including sick time)