Virtual Patient Coordinator

Summary

Join Spring Fertility, a rapidly growing fertility group, as a Virtual Patient Coordinator! This full-time, remote position offers a competitive salary and comprehensive benefits. You will play a vital role in providing exceptional patient care, handling inquiries, managing patient registration, and scheduling consultations. The ideal candidate possesses exceptional customer service skills and a bachelor's degree. We offer a supportive and inclusive work environment where professional development is encouraged. Spring Fertility is committed to diversity and inclusion, valuing the unique experiences and perspectives of our team members.

Requirements

• Bachelor’s degree
• Exceptional customer service skills
• Reside in and intend to work from one of the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Responsibilities

• Answer all incoming calls, emails and live chats
• Transfer calls or take messages as necessary
• Register new patients in electronic medical record
• Schedule new patient consultations and ensure all new patient questionnaires are completed prior to consultation with provider
• Email new patient “welcome packets” after successful registration
• Provide patients with accurate information when answering questions and concerns
• Maintain patient records and protect patient confidentiality

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy “you” time!
• Additional benefits - Commuter Benefits, Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance