Virtual Patient Coordinator

Summary

Join Spring Fertility's growing team as a Virtual Patient Coordinator! This full-time, remote position offers a competitive salary ($20-25/hr) and comprehensive benefits. You will be responsible for managing patient communication, registration, and scheduling. Exceptional customer service skills and a Bachelor's degree are required. The ideal candidate is patient, professional, and detail-oriented, providing personalized care to patients. Spring Fertility values diversity and offers a supportive work environment. This role is ideal for those seeking a rewarding career in a fast-growing organization.

Requirements

• Bachelor’s degree
• Exceptional customer service skills
• Reside in and intend to work from one of the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Responsibilities

• Answer all incoming calls, emails and live chats
• Transfer calls or take messages as necessary
• Register new patients in electronic medical record
• Schedule new patient consultations and ensure all new patient questionnaires are completed prior to consultation with provider
• Email new patient “welcome packets” after successful registration
• Provide patients with accurate information when answering questions and concerns
• Maintain patient records and protect patient confidentiality

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off
• Commuter Benefits
• Discounted rates on home, auto and pet insurance
• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance