Renewal Manager

Summary

Join Nintex as a Renewals Manager and take ownership of the renewal process, driving customer success and retention. You will manage the entire software renewal sales cycle, focusing on achieving the Annual Revenue Quota and enhancing customer satisfaction. This role involves interacting with customers and partners, developing pricing proposals, negotiating contracts, and proactively identifying and mitigating risks to on-time renewals. You will also contribute to process improvement and collaborate with internal and external partners. This remote position offers a hybrid working model with opportunities for in-person collaboration. Nintex provides a comprehensive benefits package.

Requirements

• 2 - 5 years of SaaS experience managing an entire renewals/sales cycle
• Experience managing an entire renewals/sales cycle
• Proven track record of quota achievement
• Experience with handling a geographic territory that consists of multiple cultures/languages
• Experience of managing a large customer base
• Excellent organisation and time management skills
• Ability to work both independently and as part of a team
• Ability to think on your feet and manage multiple priorities at once
• Attention to detail and ability to apply critical thinking skills in a contract and business environment

Responsibilities

• Interact directly with customers and partners ranging from business users, decision makers, and C-level contacts, to ensure timely and accurate renewal execution
• Own the end-to-end renewal process from initiation to close, which includes maintaining up to date CRM opportunity records, codify true at-risk status, provide real time renewal sales cycle progress, creation of order forms, deliver accurate forecasting, and oversee signature to close timelines
• Develop creative pricing proposals and successfully defend and negotiate contractual renewal terms
• Proactively schedule and preside over meetings with key internal and external partners to identify risks to on-time renewals and when identified, manage risk mitigation strategy and process
• Conduct early health check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk
• Develop monthly Forecast meetings with key internal and external partners
• Manage the ‘At Risk’ process for your customers
• Establish regular 1:1 meeting with regional peers in Account Management, Customer Success, and Partner Management to review current and future quarter renewals pipeline; and to align and agree on ownership of actions to secure the next customer renewal
• Deliver accurate forecast during weekly Renewal Forecast Meeting to Regional Renewals Director/Manager
• Contribute ideas to help with the continual improvement of all renewals-based processes

Benefits

• Hybrid working model
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community
• Global Gratitude and Recharge Days