Renewals Coordinator

Summary

Join Classy, a GoFundMe affiliate, as a Renewal Manager and play a vital role in ensuring the timely renewal of existing customer contracts. You will be responsible for managing the renewal process, maintaining strong customer relationships, reviewing and negotiating contracts, gathering customer feedback, and analyzing market trends. This role requires experience in customer service or sales within the SaaS industry, strong communication and organizational skills, and attention to detail. Preferred qualifications include experience with SaaS renewals, proven negotiation skills, and a bachelor's degree in a related field. Classy offers competitive benefits, including comprehensive healthcare, financial assistance, generous parental leave, flexible time-off, and opportunities for growth and development.

Requirements

• Experience in Customer Service or Sales: Prior experience in a customer-facing role in the SaaS industry
• Strong Communication Skills: Excellent verbal and written communication skills for effective customer interactions
• Organizational Abilities: Strong organizational and time-management skills to handle multiple accounts and deadlines
• Problem-Solving Skills: Ability to identify and resolve issues efficiently and effectively
• Attention to Detail: Keen attention to detail, particularly in contract review and data analysis
• Team Player: Ability to work collaboratively with various internal teams
• Technical Proficiency: Comfort with CRM systems and proficiency in Microsoft Office or similar tools
• Customer-Oriented Approach: A strong focus on customer customer experience and relationship building

Responsibilities

• Manage Renewal Processes: Oversee the renewal process for existing customers, ensuring timely and accurate renewals
• Customer Relationship Management: Maintain and strengthen customer relationships through regular interactions, understanding their needs, and ensuring customer satisfaction
• Contract Review and Negotiation: Assist in reviewing and negotiating contract terms to align with customer needs and company goals
• Customer Feedback Collection: Gather customer feedback and collaborate with product and support teams to enhance the customer experience
• Market Trend Analysis: Stay informed about market trends and competitor strategies to inform renewal strategies
• Process Improvement: Stay tuned to our renewal processes to ensure we consistently seek areas of efficiency

Preferred Qualifications

• Experience with SaaS Renewals: Direct experience in managing SaaS renewals
• Negotiation Skills: Proven negotiation skills with a track record of favorable contract outcomes
• Educational Background: A bachelor's degree in Business, Marketing, Communications, or a related field
• Innovative Thinking: Creative problem-solving skills and the ability to innovate in customer retention strategies
• Tech-Savvy: An understanding of the latest trends in SaaS technologies and customer success tools

Benefits

• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow