SI Group is hiring a
Renewals Coordinator Senior

Summary

Join our team as a Sr. Renewal Coordinator and support all aspects of our renewal process, collaborating with the Customer Success team to keep processes seamless and efficient.

Requirements

• 2-4 years experience of customer service experience
• Experienced with Google Suite
• Experienced with MS Word and Excel
• Excellent interpersonal skills; ability to articulate verbally and written communication skills with customers
• Ability to manage multiple projects and tasks
• Ability to manage personal KPIs and conversion goals
• Strong ability to be self-sufficient, using available resources to problem solve instead of just asking someone to provide the answer
• Strong self-motivation with a knack for being meticulous, accurate, and detail-oriented, while in a high-pressure environment
• Strong negotiation and follow-up skills
• Sales experience a plus
• Small-group or Individual Insurance experience is a plus
• Strong “own it” attitude
• Track record of managing multiple clients independently

Responsibilities

• Work closely with team members to present renewal quotes and close renewal opportunities for the clients
• Identify any missing information needed during a customer's renewal process to ensure our customers have their questions answered and the coverage their employees are counting on
• Ensure the integrity of client information maintained in the database systems (Salesforce)
• Assist with streamlining of systems and processes to further enhance automation and efficiency
• Act as the primary point of contact for clients during the renewal process
• Ensure timely and accurate renewal of insurance policies while maintaining relationship driven results to reduce churn
• Communicate renewal terms, policy changes, and premium adjustments to clients
• Schedule and conduct renewal meetings with clients to review their coverage needs

Benefits

• Work from Home with flexible scheduling
• Competitive compensation- Base rate starting at $17 per hour
• Quarterly performance bonus
• Generous stock option packages
• Take what you need - time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• 401k
• A values-based culture that invests in employee success