Remote Account Manager

Summary

Join a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. The Account Manager role is responsible for working with the customer to make sure that they renew existing business and grow our footprint by upselling managed services and additional data/products for existing business.

Requirements

• 4+ years overall working experience in the Biopharma / Life Sciences industry
• 2+ years in a client facing role as a consultant or life sciences data/software/service provider
• Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers
• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
• Data analysis skills, with strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
• Impeccable project management skills and the ability to influence without authority
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
• Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
• Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis in a clear and effective manner

Responsibilities

• Provide strategic support and guidance on key deliverables and customer requests for existing business
• Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
• Need to collaborate with Customer Success and Sales
• Communicate / evangelize the value delivered and ROI for renewals and existing business
• Prepare for and lead Quarterly Business Reviews (QBRs)
• Proactively educate stakeholders on new services and product features in coordination with the Area Vice Presidents (AVPs)
• Ensure BANT and secure budget for renewals, managed services, and authorized upsells on existing business
• Engage regularly with buyers / key decision makers for existing business
• Develop all renewal/expansion collateral
• Identify other upsell opportunities (additional Therapeutic Areas (TAs), additional products, additional data, etc.) and share with Area Vice Presidents (AVPs)

Benefits

• Medical insurance
• Dental insurance
• Vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance