Remote Senior Product Manager

Summary

Join Crisis Text Line as a Senior Product Manager and play a pivotal role in shaping the future of human-delivered, technology-enabled crisis support. You will lead strategic planning and execution to enhance the experience of over 5000 crisis response volunteers, improving workflows, tools, and integrations. This role involves working with various teams to increase volunteer recruitment and retention and scaling solutions for global partners. The ideal candidate possesses 5+ years of product management experience, preferably in a cloud, B2B, or SaaS environment, with a proven ability to define product vision and roadmap. Crisis Text Line offers a robust benefits package, including comprehensive health insurance, paid time off, retirement plan, parental leave, and various stipends.

Requirements

• Have 5+ years experience in Product Management, preferably in a cloud, B2B or SaaS environment; experience with Salesforce and third-party integrations strongly preferred
• Have proven experience defining a product vision and roadmap and managing incremental execution through successful launches
• Have a demonstrated ability to autonomously gather and synthesize requirements from users and stakeholders, identify the key problems to solve, and turn data and insights into clear decisions or hypotheses
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Excellent communication skills and a proven track record of collaborative partnerships with external customers and internal stakeholders across multiple departments
• Proven experience with agile methodologies and working in cross-functional teams
• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc

Responsibilities

• Be a subject matter expert on your product domain, including understanding the needs of the users within it. Be the go to person for understanding user problems and priorities and where the most impact can be made
• Drive an opinionated and empathetic strategy to ensure we are optimizing the crisis support we enable and are helping our volunteers and staff provide the highest levels of support to our texters
• Lead cross-team initiatives that impact both the day-to-day and the strategic work of the engineering teams with a focus on acquiring and retaining volunteers
• Partner with a scrum team to deliver features on an established timeline. Consult leadership as needed to iterate on these decisions to ensure products meet business needs
• Ensure effective cross-functional communications across the engineering, design, research, volunteer experience, and product teams, with an emphasis on clearly communicating dependencies, and user needs
• Create and maintain product roadmaps. Effectively prioritize initiatives to bring customer value and meet business goals. Clearly communicate the logic, insights, and decision-making that influence roadmap prioritization
• Create and maintain a well-defined and prioritized backlog. Craft clearly defined epics and user stories with measurable outcomes that drive user value
• Anticipate roadblocks and remove them. Discover technical and business dependencies, and create a path forward. Coordinate strategic workstreams across multiple organizations (internal, affiliate, and key service providers) to ensure alignment
• Proactively identify improvements for team processes and solutions when challenges arise

Preferred Qualifications

Experience with OpenLMS a plus

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)