Renewals Specialist

Summary

Join 1Password as a Renewals Specialist and manage the renewal process for our security software products. You will be responsible for ensuring high customer retention rates and building strong client relationships. This remote position, available in Canada and the US, requires 2+ years of experience in renewals, account management, or customer success in a software or technology environment. You will collaborate with various teams, analyze data, and proactively engage with customers. The role offers competitive salary, comprehensive benefits, generous paid time off, equity grants, and opportunities for professional growth. Occasional travel may be required for in-person events.

Requirements

• 2+ years of experience in renewals, account management, or customer success in a software or technology environment
• Possesses a practical understanding of SaaS (Software as a Service) business models and recurring revenue principles
• Great communication and interpersonal skills, with a customer-focused mindset
• Proficient in Salesforce, Gainsight and other tooling
• Good analytical skills and ability to interpret data to drive decision-making
• Demonstrated experience working with a collaborative team

Responsibilities

• Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
• Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
• Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
• Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
• Educate clients on the value of our security software and any new features or updates to encourage renewal
• Ensure all renewal agreements are properly documented and compliant with company policies and procedures
• Gather customer feedback and insights to inform product development and improve overall customer satisfaction

Benefits

• Health, dental, 401k and many others
• Paid time off
• Equity grant
• Participation in our incentive programs
• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, RRSP and many others