Repairer Onboarding Account Manager

Summary

Join Partly, a global platform for replacement parts, as their National Account Manager Repairer! Based primarily in Auckland with travel throughout New Zealand, this role focuses on building and nurturing relationships with repairers. You will be responsible for onboarding new clients, providing support, gathering customer feedback, and collaborating with cross-functional teams. This highly operational role requires experience in the automotive industry, proven success in account management, and excellent communication skills. Partly offers competitive salaries, equity, flexible working hours, parental leave, and a modern office environment.

Requirements

• Experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers
• Proven success managing time and juggling multiple accounts whilst exceeding customer expectations
• Business proficiency in the English language

Responsibilities

• Create and prioritize onboarding pipelines across a wide range of national and local businesses
• Establish and nurture the repairer relationship from the first interaction, assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, and work together with the broader team to drive adoption
• Provide support to increase usage amongst our new existing repairer network
• Create cross-team feedback loops to share feedback / solve problems and relay customer feedback to the product team, engineers, and company executives
• Work closely with the product team to represent the voice of the customer and industry trends by gathering, summarising and sharing the most pressing issues facing our prospects and customers
• Identify ways to provide customers with the information and answers they need before they have to ask the questions
• Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly

Preferred Qualifications

• Experience in technology-related Sales , Key Account Management or Business Development within a start-up or fast-growing company
• Experience in e-commerce customer service within the automotive space
• Experience working with a diverse range of geographies, cultures and linguistic backgrounds

Benefits

• Competitive base salary plus equity
• Parental leave and flexible return to work
• Flexible working hours
• A brand new architecturally designed office in Christchurch CBD and on Auckland’s Karangahape Road
• Monthly team lunches to celebrate our wins and enjoy each other's company outside the office
• Ergonomic workspace