Reporting & Insights Analyst

Summary

Join Headspace's Client Reporting team as a Reporting & Insights Analyst to enhance client insights and reporting. You will build and maintain complex queries and dashboards, create technical documentation, produce business analysis deliverables, and create custom reports. Responsibilities include monitoring service delivery against SLAs, performing data analysis, and identifying areas for process improvement. The ideal candidate possesses strong analytical skills, experience with relational databases and various analytical tools, and excellent communication skills. This role requires a Bachelor's degree and 5+ years of relevant experience. Headspace offers a competitive salary, equity, and comprehensive benefits.

Requirements

• Bachelor's degree required (Computer Science, Management Information Systems, Computer Engineering, Data Analytics, Math, or related field)
• 5+ years of related IT/data analytics experience
• Strong analytical skills, ability to tell a story using data and KPI’s
• Strong knowledge and experience with Relational Databases, SQL, Python, R, Looker, Tableau, Statistics, Amplitude, Domo, CoreMetrics, Google Analytics, and Excel
• High proficiency in Microsoft applications (e.g., Excel advanced functions and Power BI)
• Proficient at synthesizing data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
• Ability to analyze and communicate upstream and downstream effects of changes to reporting, data, and/or measures
• Experience contributing data-backed insights to support business decisions, with input reviewed and refined by project leads or stakeholders
• Work with autonomy on scoped tasks while seeking clarity on objectives and surfacing challenges early to avoid rework
• Ability to multi-task and work on multiple projects simultaneously
• Propensity to think outside of the box to automate manual processes
• Advanced knowledge of Google Sheets (functions, pivot tables, etc), and Excel
• Ability to work well with people from different disciplines with varying degrees of technical experience

Responsibilities

• Build and maintain complex queries and dashboards to support operational and performance reporting needs, based on provided specifications
• Create and maintain technical documentation and user-guides for end users
• Produce business analysis deliverables for projects such as:  aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
• Create custom reports and/or dashboards for internal and external business stakeholder use
• Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
• Perform structured data analyses to support internal and external teams, using established approaches and documented assumptions
• Assist in surfacing business process issues and contribute recommendations for improvement to relevant team leads
• Understand system architecture of upstream and downstream impacts when implementing solution

Preferred Qualifications

• Experience with data QA and validation measures
• Understanding of non-traditional revenue generation structures and functionality (e.g. partnerships, benefits portals)
• Familiarity with the field of behavioral and mental health
• Knowledge of big data technologies (e.g., Redshift, S3, Databricks, Datalakes, Spark)

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave