Senior Reporting & Insights Analyst

Summary

Join Headspace's Client Reporting team as a Senior Reporting & Insights Analyst, playing a key role in driving client insights and reporting for Employers, Partners, and Health Plans. You will implement change management, support process improvements, and transform data into actionable insights. Responsibilities include overseeing projects, conducting business analyses, building dashboards, and leveraging technology to streamline processes. The ideal candidate is a results-oriented business analyst with strong data analytics skills and experience in transforming large quantities of data into meaningful insights. This role requires strong analytical skills, proficiency in various data analysis tools, and excellent communication skills. The position offers a competitive salary and benefits package.

Requirements

• Bachelor's degree required (Computer Science, Management Information Systems, Computer Engineering, Data Analytics, Math, or related field)
• 7+ years of related IT/data analytics experience
• Strong analytical skills, ability to tell a story using data and KPI’s
• Strong knowledge and experience with Relational Databases, SQL, Python, R, Looker, Tableau, Statistics, Amplitude, Domo, CoreMetrics, Google Analytics, and Excel
• High proficiency in Microsoft applications (e.g., Excel advanced functions and Power BI)
• Proficient at synthesizing data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
• Ability to analyze and communicate upstream and downstream effects of changes to reporting, data, and/or measures
• Experience making business recommendations and influencing stakeholders
• Work independently with limited supervision in a hands-on role
• Ability to multi-task and work on multiple projects simultaneously
• Propensity to think outside of the box to automate manual processes
• Advanced knowledge of Google Sheets (functions, pivot tables, etc), and Excel
• Ability to work well with people from different disciplines with varying degrees of technical experience

Responsibilities

• Design and manage complex queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
• Produce business analysis deliverables for projects such as:  aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
• Create custom reports and/or dashboards for internal and external business stakeholder use
• Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
• Conduct in-depth analyses to support internal and external business stakeholders
• Identify business process bottlenecks, and recommend and implement process improvements
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Create and maintain technical documentation and user-guides for end users

Preferred Qualifications

• Experience with data QA and validation measures
• Proficiency in Salesforce
• Understanding of non-traditional revenue generation structures and functionality (e.g. partnerships, benefits portals)
• Familiarity with the field of behavioral and mental health
• Knowledge of big data technologies (e.g., Redshift, S3, Databricks, Datalakes, Spark)

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave