Remote Representative Partner Success Management

Summary

ServiceRocket is seeking a Partner Success Manager to build deep alignment between ServiceRocket and its partners by using curiosity, attention to detail, and relationship-building skills. The role involves identifying partner objectives/key results, developing and executing partner success plans, and maintaining a cadence of communication with assigned partners.

Requirements

• Minimum of 5 years experience with at least 2+ years prior experience in customer success, partner success, business development or account management
• Strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships
• Good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally
• Experience working with marketing and sales processes
• Strong understanding of enterprise level SaaS solutions and partner marketing best practices
• Proficiency in CRM and marketing automation tools
• Data-driven with the ability to analyze partner performance metrics
• Proficiency in campaign and events management and ability to execute multiple priorities

Responsibilities

• Own partner relationship and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team
• Be attentive to partner goals and identify opportunities for accelerating alignment and growth
• Identify key partner strategies for revenue acceleration and initiate internal initiatives to support and drive them
• Develop and execute partner success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success
• Work closely with sales management, maintain success plans for partners (including success metrics) and track towards a plan
• Work cross-functionally with Marketing and Sales to communicate partner feedback
• Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution
• Design and implement creative partner marketing campaigns to generate leads, increase brand awareness, and drive partner profitability
• Participate in marketing initiatives such as content development, hosting events and representing the company in events
• Manage and maintain strong relationships with existing vendors, proactively addressing any concerns and fostering open communication
• Identify potential new vendors based on industry trends and partner needs, evaluating their capabilities and value addition

Preferred Qualifications

Experience managing a book of 50+ accounts and/or accounts with $100k+ ACV is a plus

Benefits

• Share the fruit program
• Stock options
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day