ServiceRocket is hiring a
Representative Partner Success Management, Remote - Australia
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Representative Partner Success Management
🏢 ServiceRocket
💵 ~$57k-$65k
📍Australia
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Summary
ServiceRocket is seeking a Partner Success Manager to build deep alignment between ServiceRocket and its partners by using curiosity, attention to detail, and relationship-building skills. The role involves identifying partner objectives/key results, developing and executing partner success plans, and maintaining a cadence of communication with assigned partners.
Requirements
- Minimum of 5 years experience with at least 2+ years prior experience in customer success, partner success, business development or account management
- Strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships
- Good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally
- Experience working with marketing and sales processes
- Strong understanding of enterprise level SaaS solutions and partner marketing best practices
- Proficiency in CRM and marketing automation tools
- Data-driven with the ability to analyze partner performance metrics
- Proficiency in campaign and events management and ability to execute multiple priorities
Responsibilities
- Own partner relationship and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team
- Be attentive to partner goals and identify opportunities for accelerating alignment and growth
- Identify key partner strategies for revenue acceleration and initiate internal initiatives to support and drive them
- Develop and execute partner success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success
- Work closely with sales management, maintain success plans for partners (including success metrics) and track towards a plan
- Work cross-functionally with Marketing and Sales to communicate partner feedback
- Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution
- Design and implement creative partner marketing campaigns to generate leads, increase brand awareness, and drive partner profitability
- Participate in marketing initiatives such as content development, hosting events and representing the company in events
- Manage and maintain strong relationships with existing vendors, proactively addressing any concerns and fostering open communication
- Identify potential new vendors based on industry trends and partner needs, evaluating their capabilities and value addition
Preferred Qualifications
Experience managing a book of 50+ accounts and/or accounts with $100k+ ACV is a plus
Benefits
- Share the fruit program
- Stock options
- Health insurance: we support you and your family–your well-being matters
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
- Career pathways program
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
- Generous PTO plus one cultural heritage and community day
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