Research Consultant

Summary

Join Carrot Fertility as an Operations Consultant to support their operations in Latin America, conducting country-specific research and working with the Global Operations team.

Requirements

• Efficient and effective research skills
• Ability to focus and deliver on problem-solving
• Strong verbal and written communication skills
• Demonstrated process-driven expertise
• Ability to manage ambiguity within a health field
• Consider oneself as highly organized and independent
• Proficiency in Google Sheets, Google Docs, Zoom, PowerPoint, and the ability to quickly learn and adapt to other tools and systems as needed for the role
• Empathetic, curious, and confident with strong abilities in relationship building, negotiation, and critical thinking
• Experienced and comfortable working remotely

Responsibilities

• Conduct country-specific research on healthcare providers for local experience of multinational employees and Carrot members across Latin America
• Work internally with Global Operations on research for local complexities to support Carrot footprint, multinational employer customer needs, and member inquiries managed by the Care Navigation team
• Provide analysis, make recommendations, and drive a project through to completion
• Assist in speaking and connecting with medical experts as well as fertility clinics, attorneys, and relevant agencies
• Leverage your language expertise to conduct research, audits, and reviews of Carrot's global knowledge base and other internal databases

Preferred Qualifications

• Professional or personal experiences with fertility care, family-forming services, or health care within the regions of Mexico, South, and Central America
• Additional awareness about other countries in Latin America region is a bonus
• Demonstrated ability to manage and efficiently complete multiple complex projects
• Experience using a CRM system (like Airtable) to track progress
• Fluent (written and verbal) in English and Spanish (Portuguese is a nice to have)