Carrot Fertility is hiring a
Research Consultant

Summary

Join Carrot Fertility as an Operations Consultant to support their operations in APAC, conducting country-specific research and working with the Global Solutions team. You will contribute to operations research, knowledge management, and strategic problem-solving.

Requirements

• Professional or personal experiences with fertility care, family-forming services, or health care in Southeast Asia including Vietnam, Thailand, Indonesia, Singapore or the Philippines
• Fluent (written and verbal) Vietnamese and Mandarin is a must
• Efficient and effective research skills
• Ability to focus and deliver on problem-solving
• Strong verbal and written communication skills
• Demonstrated process-driven expertise
• Ability to manage ambiguity within a health field
• Consider oneself as highly organized and independent
• Proficiency in Google Sheets, Google Docs, Zoom, PowerPoint, and the ability to quickly learn and adapt to other tools and systems as needed for the role
• Empathetic, curious, and confident with strong abilities in relationship building, negotiation, and critical thinking
• Experienced and comfortable working remotely

Responsibilities

• Conduct country-specific research including reviewing health care providers that will power the local experience of multinational employees, Carrot members, across Central Asia in using their Carrot benefit
• Work internally with Global Operations on research for local complexities to support Carrot’s global knowledge base, multinational employer customer needs, and member inquiries managed by the Care Navigation team such as internally helping cases related to complex cross border reproductive care pathways
• Utilize language skills to conduct research and audit Carrot’s global knowledge base and other internal databases
• Provide analysis, recommendations and then be able to drive a project through to completion in order to achieve objectives for the local region

Preferred Qualifications

• Professional or personal experiences with fertility care, family-forming services, or health care within the APAC regions, specifically Southeast Asia, including Vietnam, Thailand, Indonesia, Singapore, or the Phillippines
• Demonstrated ability to manage and efficiently complete multiple complex projects
• Experience using a CRM system (like Airtable) to track progress