Designit is hiring a
Research Operation Specialist

Summary

The job description is for a Research Operations Specialist role in a design team. The specialist will support research activities, identify areas for enhancement, manage processes and tools, communicate team goals, and contribute to overall research operations infrastructure. They should have relevant professional experience, experience designing and developing operations infrastructure, and strong communication skills.

Requirements

• 4+ years of relevant professional experience working with UX researchers, product designers, technical program managers, and/or content strategists in a UX or product design research setting with an understanding of the research process
• 2+ years’ experience within a product design or research team in a design, research, administrative, operations and/or project/program management role
• 3+ years’ experience designing and developing operations infrastructure, processes , tools , and iterative functions
• 1+ years’ experience developing process automation utilizing D365, PowerApps/ PowerPlatform suite of tools

Responsibilities

• Support various product design research activities and identify areas for enhancement and efficiency gains
• Figure out the processes, programs, and tools needed for successful studies and to comply with internal policies
• Facilitate research and the tools and technology needed for researchers to run projects
• Improve and standardize processes, contribute to the overall effectiveness of the larger research team
• Drive administrative functions and operational efficiencies, such as centralizing communication and processes, organizing and maintaining records
• Engage, partner, and collaborate with research team members and leadership to proactively identify opportunities to leverage programming to improve efficiency, effectiveness, and impact of the team
• Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes
• Communicate team goals and strategy; Design and launch programs that reduce process friction and enhance researcher impact and satisfaction

Preferred Qualifications

Experience with UX research tools (e.g., Qualtrics, UserTesting, Dscout)

Benefits

• Comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice