Researcher

Summary

Join Apollo.io, a leading go-to-market solution trusted by millions, as a Researcher. You will be integral in driving our customer-centric vision, partnering with stakeholders on critical research projects, and contributing to our growing research team. This role requires conducting in-depth research, developing personas and journey maps, and iteratively testing and incorporating feedback. You will analyze data, communicate findings, collaborate with cross-functional teams, and mentor junior researchers. The ideal candidate possesses extensive mixed-methods research experience and strong communication skills, thriving in a fast-paced startup environment.

Requirements

• Jack-of-all-research-methods: proficient in a wide variety of mixed methods (1:1 interviews, focus groups, surveys, behavioral analyses, card sorting, tree testing, etc.) and know exactly when & why to rely on different combinations of quantitative and qualitative methods for a research plan. Can get started with minimal guidance
• Pragmatic & highly tactical: grounds research priorities in prioritized objectives that will drive tangible user, customer, and business value
• Growth-oriented: loves the process of developing, and enjoys learning new skills and figuring out the most effective ways for communicating research to stakeholders
• Reflexive and dynamic: knows how to resolve tough issues in an ambiguous space and tailor research methods to the needs of relevant audiences. Knows how to move quickly and efficiently
• Autonomous ownership: independently identifies research opportunities to improve the desirability, usability, and delight of business-critical product experiences and have a sense of pride in your work that takes you above and beyond what is requested
• Proactive strategist: understands the importance of learning from different viewpoints and are able to partner cross-functionally to develop research plans that garner insights from across an entire organization
• Excellent communicator: clear and effective in verbal and written communication, and able to build compelling narratives to influence cross-functional stakeholders
• Proven: diverse portfolio of projects clearly demonstrates tackling complex problem areas and the outcomes driven
• Empathetic and kind disposition: a team player who is resilient in the face of challenges. Enjoys collaborating with peers & users, and they enjoy collaborating with them. Authentic, humble, and sensitive to the needs of others
• 5+ years of mixed methods research experience

Responsibilities

• Conduct In-depth, Agile Research: Execute user research activities, including but not limited to foundational research, usability testing, interviews, surveys, and ethnographic studies, to gather valuable insights into user behaviors, needs, and preferences
• Persona and Journey Map Development: Contribute to the creation and maintenance of user personas and journey maps, helping to establish a user-centric framework for product development
• Iterative Testing and Feedback Loops: Work within the agile development process to integrate iterative testing and feedback loops, ensuring a user-centered approach throughout the product development life cycle
• Usability Testing: Plan and facilitate usability testing sessions, including recruitment, script development, and post-session analysis. Communicate findings and recommendations to the broader team
• Data Collection and Analysis: Collect and analyze user data, synthesizing findings into clear and actionable insights. Work with data sets to identify patterns, trends, and opportunities for product improvement
• Documentation and Reporting: Prepare clear and concise research reports, presentations, and documentation to effectively communicate research findings and recommendations to stakeholders
• Collaborate with Cross-Functional Teams: Engage with product managers, designers, and developers to integrate user research findings into the product development process. Ensure alignment between user needs and business objectives
• Coach and Mentor Researchers: Help junior researchers grow their skillset by providing feedback on their work, and offering direct mentorship
• Stay Informed on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in UX research. Apply this knowledge to enhance research methodologies and approaches within the startup environment
• Continuous Learning: Actively pursue professional development opportunities to enhance UX research skills and stay current with industry advancements. Leverage learning to contribute to the growth and success of the startup
• Adaptability and Agility: Thrive in a fast-paced startup environment by being adaptable and agile. Be ready to pivot quickly based on evolving project requirements and business needs
• User Education: Share user insights with the broader team, fostering a culture of user empathy and understanding. Help educate team members on the importance of user research in shaping successful products

Benefits

• We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact
• Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed
• We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins