AIP Publishing is hiring a
Researcher Engagement Specialist

Summary

Join the Researcher Engagement Team at AIP Publishing as a Researcher Engagement Specialist to execute personalized communication campaigns, build relationships with researchers, and support outreach initiatives.

Requirements

• 1 -2 years of experience in a customer service role within an office setting
• Bachelor's degree or equivalent experience
• Experience working remotely
• Genuine interest in helping people and solving problems
• Exceptional interpersonal and written communication skills
• Strong attention to detail and organizational abilities
• Adaptability and the ability to thrive in a fast-paced environment
• Team player mentality with excellent collaboration skills
• Proficiency in Microsoft Office Suite

Responsibilities

• Respond promptly and professionally to email inquiries, providing best-in-class customer service
• Manage communication campaigns to engage our community using brand-consistent templates and established processes
• Assist with various projects aimed at engaging researchers and improving their publishing experience

Benefits

• Paid time off
• Flexible Work Schedule
• Competitive medical, dental and vision options
• Exceptional retirement benefits
• Training opportunities
• Tuition assistance