Resource Deployment Manager

Summary

Join Strata Information Group (SIG) as a Resource Deployment Manager and play a critical role in aligning client project needs with consultant skills and company goals. This business leadership role focuses on consultant utilization, optimizing project gross margin, and aligning consultant career development with project placement. You will collaborate with various teams to support workforce planning and project resourcing. This position requires a driven, highly organized individual to manage a critical business function within a fast-growing firm. The role involves resource allocation, forecasting, skills management, stakeholder collaboration, process improvement, system leadership, and reporting and analytics. This is a unique opportunity to contribute to a mission-driven organization improving higher education.

Requirements

• 5+ years’ experience in resource management, workforce planning, or project coordination in a consulting environment
• Bachelor’s degree in business administration, Human Resources, IT, or a related field
• Strong MS Office experience - particularly MS Excel
• Exceptional analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Experience working in a Consulting or Professional Services environment – ideally technology consulting
• A team player mentality, a desire to be part of building something awesome, and a willingness to help to get the job done
• Ability and desire to quickly learn new systems and technologies

Responsibilities

• Ensure optimal utilization of consultants across the Portfolio
• Assign consultants to projects based on their skills, utilization goals, and interests while meeting client requirements
• Create and maintain a scalable resource management system with processes to track consultant assignments and availability on a daily/weekly/monthly basis
• Balance workload across consultants to maximize productivity and minimize burnout – all while ensuring utilization goals are met
• Work strategically with Delivery & Sales Leaders to optimize consultant assignments to maximize gross margin
• Create and own the utilization forecast – collaborating with delivery leadership and sales where required
• Forecast resource needs based on pipeline and project trends
• Plan for future hiring (contractor or employee) to address capacity or expertise shortfalls in collaboration with delivery leaders
• Identify and elevate when resourcing capacity exceeds demand and recommend mitigation
• Identify skills required for current & forecasted projects and help assess the current team's capabilities
• Analyze skill gaps and collaborate with leadership to recommend & implement training and development programs
• Develop and maintain a skills inventory for all consultants to ensure accurate resource planning – and institute a process for ensuring skills are updated in the system continuously
• Partner with Account Executives, Practice Leaders, and SMEs to understand project scopes and resourcing needs
• Partner with Practice Leads to identify skills that may need to be developed
• Support business development efforts by providing insights into resource capacity for potential projects
• Develop and refine resource allocation processes for efficiency and transparency
• Take the initiative to identify and institute new processes to ensure efficiency and business results
• Ensure the resource management process aligns with overall business goals
• Own and become an expert at PSA System (Currently OpenAir) to support business growth and scale
• Leverage Salesforce for pipeline management and project insights
• Recommend system improvements and shifts to ensure state-of-the-art management and resource processes
• Identify and provide regular reports on resource utilization, capacity, and skill gaps to leadership
• Analyze resourcing trends to inform workforce strategies

Preferred Qualifications

• Familiarity with Higher education technology solutions and project work
• Proficiency in Salesforce and OpenAir (or similar CRM & PSA tools)
• Resource Management Certified Professional (RMCP®), PMI Scheduling Professional (PMI-SP®) or PMI Project Management Professional (PMP®)

Benefits

• Salary, annual bonus, and retirement benefits
• Flexible hours
• Medical, vision and dental
• Flexible spending accounts
• PTO and holiday pay
• Life insurance
• Retirement 401(k)
• Professional Development opportunities
• Connectivity stipend