Retail Sales Associate

Summary

Join Saatva, America's #1 online luxury mattress brand, as a Viewing Room Retail Sales Associate. This unique role blends corporate call center culture with in-person sales assistance to viewing room guests and e-commerce customers via phone and live chat.

Requirements

• 1 year of telecommunications/call center experience preferred
• Exceptional communication skills, both oral and written
• Strong interpersonal skills with the ability to build rapport effortlessly
• Passionate about providing great customer experience
• Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality
• Skilled in using personal computers and related software. Able to work on multiple platforms at once

Responsibilities

• Ability to interact and work in person with our consumers and staff during scheduled shifts
• Ability to explain the value proposition of product attributes and benefits clearly as well as effectively troubleshoot and solve consumer issues
• Timely and regular attendance is an expectation of performance and is required for all employees during scheduled shifts

Benefits

• Competitive Compensation: $21/HR
• Medical, Dental and Vision Insurance Available
• Paid Vacation
• Bonus Program
• 401K Employer Match
• FSA/HSA/Commuter Benefits Available
• Employee Referral Bonus
• Blink Discounted Gym Membership
• Employee Discounted Products
• Friends and Family Discounts