Remote Retail Services Project Manager
Salsify
๐ต $37k-$43k
๐Remote - Portugal
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Job highlights
Summary
Join Salsify, a leading commerce infrastructure company, and become a Project Manager on the Retail Network team. You will play a key role in delivering successful implementation projects for enterprise customers. This involves managing all aspects of project delivery, working cross-functionally, and collaborating with clients to define scope, timelines, and budgets. The ideal candidate possesses strong project management skills, excellent communication, and a customer-centric approach. This role requires experience in a fast-paced, high-tech environment and involves managing a high volume of projects. Salsify offers competitive compensation, benefits, and a positive work environment.
Requirements
- 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred
- You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan
- You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach a resolution
- You demonstrate solid project management competencies and behaviors, including plan management for project activities, scope, deliverables, timeline, and budget; risk, issue, and change management; and comfort and alignment in utilization a PSA and other tools as a projectโs source of truth
- You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of the industry and a customerโs specific terminology
- You foster great relationships with internal teams and external customers. You are unafraid to address issues head-on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal
- You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics
- You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations
- Note: This role will be primarily responsible for customers based in the US and requires flexibility to take meetings until 7pm for most working days
Responsibilities
- Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for mostly enterprise customers
- Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status
- Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully
- Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify
- Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans
- Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment
- Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support
- Collaborate with cross-functional teams across Salsify to identify and schedule the appropriate resources necessary to successfully deliver projects
- Continuously assess operational opportunities and drive efficiency improvements
Preferred Qualifications
- Experience working with Retailer and/or Distributor customers
- Experience working in a global environment and across different cultures
Benefits
- All Salsify employees receive equity in the form of stock options
- All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more
- In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive
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