Retention Channel Communication Strategist

Summary

Join BambooHR's Customer Experience team as a Sr. Retention Channel Communications Manager! This remote position focuses on external customer communications, requiring strategic communication planning, campaign management, data analysis, and cross-functional collaboration. You will design and execute communication plans, create engaging content, leverage customer engagement platforms, and analyze performance data to improve customer retention. The ideal candidate possesses 8+ years of experience in communication strategy, a bachelor's degree, and strong analytical and communication skills. BambooHR offers excellent benefits, including paid time off, health benefits, retirement plan, and professional development opportunities.

Requirements

• 8 years of experience in communication strategy, customer experience, or marketing with a focus on transactional and retention communications
• Proven track record of successful communication campaign management
• Bachelor's degree in Communications, Marketing, Business, or a related field
• Strong strategic thinking and ability to create engaging content for different customer segments
• Excellent written and verbal communication skills, with strong writing and editing abilities
• Proficient in customer engagement platforms; comfortable with data analysis and CRM tools
• Analytical mindset with the ability to interpret data and provide actionable insights
• Deep understanding of customer experience principles and a passion for delivering exceptional customer service
• Team player with excellent interpersonal skills and the ability to work effectively with diverse teams
• Familiarity with branding and communication strategies, with a strong customer-centric approach
• Ability to optimize processes and improve communication strategies
• Strong attention to detail and ability to execute within strict timelines

Responsibilities

• Design and execute comprehensive communication plans that align with BambooHR’s goals, utilizing customer engagement platforms to improve customer retention
• Create, manage, and optimize campaigns across various channels, ensuring consistency in tone and messaging to drive desired customer behaviors
• Leverage tools to gather insights, analyze performance, and make data-driven decisions to refine communication strategies
• Work closely with teams such as Marketing, Customer Success and CX Digital to ensure alignment and integration of communication efforts
• Champion the voice of the customer and provide training to internal teams on effective communication practices
• Stay updated on industry trends to enhance communication strategies and maintain documentation

Preferred Qualifications

• Passion for communication, creating great customer outcomes, and branding
• Excellent communicator with the ability to advocate for the CX communication team
• Strategic thinker who can drive action and impact through multiple communication modalities

Benefits

• 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Medical with HSA and FSA options, dental, and vision
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• We pay for a one year subscription to Financial Peace University and you walk away with financial savvy and a bonus
• Get paid to give your time to the community: ask us about this!
• We can help cover some educational expenses
• Flexible Work Models . In-office, work-from-home, or hybrid, depending on position and location