Revenue Cycle Success Manager

Summary

Join HHAeXchange, a leading technology platform for home and community-based care, as a Revenue Cycle Success Manager. This remote position, available in Minneapolis, NYC, and Washington DC Metro Areas, focuses on driving customer success and optimizing revenue cycle processes. You will serve as the primary liaison between customers and internal teams, analyze customer performance, and suggest improvements. The role requires strong communication, collaboration, and problem-solving skills, along with 5+ years of Revenue Cycle Management experience. HHAeXchange offers competitive benefits, including health plans, paid time off, a 401k program, and more.

Requirements

• 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation
• Proven experience in customer engagement and relationship management
• Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word
• Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations
• Detail-oriented with excellent written and oral communication skills
• Adaptive to change, with strong collaboration skills across cross-functional teams
• Must be an initiative-taker with a strong work ethic and integrity

Responsibilities

• Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships
• Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes
• Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution
• Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience
• Identify and recommend process enhancements to improve internal and external workflows
• Provide customers with regular performance reports and actionable insights to maintain alignment with expectations
• Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references
• Other duties assigned by supervisor or HHAeXchange leader

Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with a Company elected match
• Other company sponsored programs