Revenue Operations Analyst

Summary

Join Visier, a leader in people analytics, as a Revenue Operations Analyst. You will play a critical role in supporting customer experience (CX) and revenue operations through Gainsight administration, reporting, and collaboration. This role involves managing Gainsight configurations, implementing workflows, troubleshooting issues, and executing CX strategies. You will generate reports, analyze data, present insights, and partner with cross-functional teams. The ideal candidate possesses 3+ years of experience in CX operations, Gainsight administration experience, and strong analytical and communication skills. Visier offers a competitive salary and bonus structure.

Requirements

• 3+ years of experience in CX operations, customer success, or a similar role
• Gainsight administrator experience is required
• Proficiency in reporting and data analysis (Excel, BI tools, etc.)
• Strong organizational and project management skills
• Ability to work with large datasets to extract actionable insights
• Excellent communication and presentation skills
• Basic understanding of customer journey mapping and success metrics

Responsibilities

• Manage and maintain Gainsight configurations, ensuring the system supports CX strategies
• Implement workflows, playbooks, and success plans within Gainsight
• Troubleshoot Gainsight issues and collaborate with stakeholders to optimize its usage
• Assist in executing CX strategies and initiatives to improve customer outcomes
• Implement and streamline end-to-end RevOps initiatives to drive overall business efficiency and growth
• Generate and analyze reports to monitor customer health, retention, and satisfaction metrics
• Partner with Marketing and Sales to Identify and implement continuous improvement initiatives to optimize end-to-end revenue processes, support alignment, and ensure the smooth operation of the business and consistent achievement of growth goals
• Present insights and recommendations based on data analysis to the CX team
• Build dashboards and visualizations for tracking key performance indicators (KPIs) related to customer success
• Work closely with Customer Success Managers (CSMs), Product, Sales, and Support teams to ensure cohesive CX strategies
• Provide technical and analytical support for CX-related projects and initiatives

Preferred Qualifications

• A Gainsight admin certification is strongly preferred
• Familiarity with CRM systems (e.g., Salesforce) is a plus
• Experience with Google Sheets/Excel and similar tools is strongly preferred

Benefits

• The base pay range for this position in Canada is 75k-100k / year + bonus
• Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.)