Revenue Operations Systems Manager

Summary

Join Constant Contact's Revenue Operations team as a Systems Manager, bridging GTM teams (Sales, Success, Marketing, Enablement). You will drive operational excellence, collaborating on cross-functional initiatives, optimizing processes, and building solutions. Responsibilities include Salesforce configuration, troubleshooting, documentation, reporting, and identifying revenue growth opportunities. The ideal candidate possesses 5+ years of relevant experience, 2+ years of Salesforce administration with a Salesforce Certified Administrator certification, and a Bachelor's degree. Strong analytical, problem-solving, and communication skills are essential. The role offers a competitive salary, benefits, and a flexible hybrid work model.

Requirements

• Minimum of 5+ years of related experience in revenue operations, sales operations, marketing operations, or general business operations
• Minimum 2 years of Salesforce administrative experience and Salesforce Certified Administrator certification are required
• Bachelor’s Degree in Business Administration or a related field
• Ability to create technical and process documentation to support new functionality or process enhancements
• Strong analytical, process design, problem-solving, and project management skills
• Strong communication and interpersonal skills with proven ability to collaborate with a variety of business stakeholders to understand their needs and communicate updates/solutions
• Self-starter with the ability to manage multiple priorities concurrently

Responsibilities

• Drive operational excellence across GTM functions by implementing and overseeing efficient revenue processes
• Collaborate with Marketing, Sales, and Customer Success stakeholders to analyze challenges, optimize processes, and build solutions that support business growth
• Design and implement advanced Salesforce configurations, including flows, validation rules, and complex assignment rules to solve complex business problems
• Troubleshoot and resolve system issues and support day-to-day operational requests using a JIRA ticketing system
• Define and document processes and standard operating procedures for the GTM organization. Create and maintain technical documentation to support new or updated solutions
• Build and maintain reports and dashboards to support various GTM teams. Maintain Salesforce data integrity, ensure the accuracy of key reports, and develop and maintain integrations between Salesforce and third-party systems to ensure seamless data flow
• Identify opportunities to drive revenue growth through go-to-market strategies, customer lifecycle optimization, and operational efficiencies throughout the customer’s journey
• Support Revenue Teams in reaching their goals across multiple geographies

Preferred Qualifications

• Prior experience in a SaaS environment is highly preferred
• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Business Analyst, etc.) and/or certifications in related business systems are preferred
• Prior experience supporting operations and systems for GTM teams across various international regions is strongly preferred
• Advanced proficiency in Microsoft Excel or another business intelligence (BI) or analysis tool is preferred
• Knowledge of sales methodologies and metrics, as well as experience working with B2B SaaS sales teams (including BDRs and sellers), is strongly preferred
• Knowledge of B2B SaaS marketing metrics and best practices is strongly preferred

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce
• Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• You’ll have opportunities to grow your career
• We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities