Reviewer Operations Associate

Summary

Join our team as a Reviewer Operations Associate and manage relationships between physician-reviewers and contract research organizations. This remote position, based in the US Pacific time zone, offers flexible hours. You will recruit reviewers, coordinate and document reviewer and CRO relationships, and ensure all necessary documentation is up-to-date. The role requires basic medical knowledge, database experience, and excellent communication skills. The ideal candidate will be highly organized, proactive, and able to manage multiple priorities. Knowledge of financial practices, social media, and marketing are beneficial.

Requirements

• Possess basic medical knowledge to match the competencies of remote image-reviewer multispecialty physicians with the needs of clinical trials
• Familiarity with relational databases to integrate and maintain information in the organization’s information system
• Excellent oral, written and presentation skills
• Meticulous attention to detail
• Experience with remote work
• Ability to independently manage multiple priorities in a fast-paced environment
• Strong organizational skills with the ability to manage multiple projects and deadlines concurrently
• Excellent written, oral, and presentation communication skills, with a keen attention to detail
• Documented experience in a similar administrative or coordinating role, preferably in a clinical research or healthcare setting
• Demonstrable proficiency in word-processing, spreadsheets, presentation, cloud-storage, and data software
• Ability to work both collaboratively and independently

Responsibilities

• Compile and assess (soliciting and researching as necessary) documentary information about prospective physician contractors, clients, sponsors, and clinical trials, ensuring that all required documentation is effectively collected
• Store all contractor, client, and trial information and supporting files appropriately in our online storage system and database
• Support decision-making by analyzing physician contractor qualifications and nominating them (internally, and to clients) to appropriate clinical trials. Collaborate with client clinical research teams to facilitate the matching of physician contractors with trials, ensuring alignment between the contractors’ expertise and client needs
• Coordinate and manage new client, reviewer, and trial onboarding processes, and manage new and existing physician contractors, clients, and trials, ensuring that all necessary documentation is up-to-date and accurate
• Maintain communication with physicians regarding their involvement in clinical trials and provide support throughout the process
• Collaborate with various internal departments with reference to contractors, clients, and trials
• Maintain schedules and track progress, ensuring timely completion of activities
• Use and maintain our filing system for all onboarding and subsequent materials and related documentation. Ability to independently assess functioning and make suggestions for improvements is a plus
• Ensure compliance with all regulatory and organizational requirements
• Assist in the preparation of reports and presentations as needed
• Act as a liaison between executives, physician-contractors, and other stakeholders, ensuring clear, effective, and well-documented communication
• Treat confidential information with discretion and maintain the highest level of professionalism
• Continuously evaluate and improve coordination processes and documentation thereof, to enhance efficiency and effectiveness. Proactively identify areas for improvement and recommend solutions to streamline operations

Preferred Qualifications

• Knowledge of basic financial practices
• Social media savvy
• Marketing experience
• Experience in clinical trials or healthcare onboarding processes
• Bachelor’s degree in Healthcare Management, Business Administration, or a related field

Benefits

• Remote work
• Flexible hours