Payment Operations Associate

Summary

Join FanDuel Group, a premier mobile gaming company, as a High Value Payments Ops Associate. This role focuses on the daily operational aspects of customer payments, requiring expertise in payment procedures and strong attention to detail. You will manage payment-related issues for high-value players, ensuring efficient and accurate processing. The position involves risk assessment, fraud detection, and collaboration with internal and external teams. Weekend and flexible shift work is required. FanDuel offers competitive compensation and a range of benefits.

Requirements

• Must pass required licensing as mandated by various state regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment
• Strong communication skills with internal and external customers
• Great understanding and experience with Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) including a strong understanding of Spreadsheet Functions (VLOOKUP, SUMIF, etc.)

Responsibilities

• Provide excellent inbound support and become experts on both payment and fraud related contacts for high value players
• Conduct risk assessments on VIP users to determine additional benefits from Payments and Fraud perspective
• Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks
• All high value payments will be reviewed and monitored to be processed as quick and efficiently as possible
• Coordinate with payment providers to gather information related to deposits and withdrawals to improve processing and deposit rates for all Players
• Review and escalate inefficiencies identified from payment reports or issues raised, to develop, test and improve with Leadership team
• Liaise with Customer Support, Fraud Support/Prevention, VIP Team and other internal teams to assist high value players resolve any ongoing issues as efficiently as possible
• Monitor and review both incoming and outgoing wire transactions for all players including high value patrons
• Provide users with tax information such as win/loss statements, W-2G’s and 1099’s
• Collaborate with the finance team to complete stop payments on checks
• Maintain up-to-date knowledge of payment related updates that the company releases (proactively educate high value patrons regarding any new options that become available)

Preferred Qualifications

• Experience in the banking and payments industry preferred
• Bachelor’s degree from accredited university in a related field preferred
• Understanding of online betting or casino industry is a plus
• Has an eye for identifying problems and presenting solutions

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws