Risk Analyst

Summary

Join Plusgrade's Risk and Payments team as a Risk Analyst in a permanent role. You will be responsible for identifying and mitigating fraud, collaborating with the team to implement solutions, and ensuring a smooth experience for legitimate users. This role requires strong analytical skills, experience with fraud detection tools, and proficiency in Excel and SQL. The ideal candidate will have experience in online business and e-commerce fraud detection. Plusgrade offers a comprehensive benefits package including RRSP matching, health plans, flexible paid time off, and a work-from-anywhere program.

Requirements

• 2-5 years’ knowledge of the global banking and payment industry, payments transaction data, ecommerce fraud, loyalty fraud and financial fraud is required
• University/College degree or equivalent working experience
• Advanced Excel skills required (Pivot Tables, VLookups, Macros, etc.)
• Strong practical knowledge of, and proven experience with, analytical software packages and various programming languages (like -SQL(including nested queries and complex joins), Python, R etc.)
• Excellent computer skills with advanced skills in Internet searching and online databases
• Strong written and oral communication skills, exceptional organizational skills with the ability to multitask and prioritize
• Strong attention to details and analytical skills like pattern recognition, identification of inconsistencies and deductive reasoning
• Strong customer service and relationship management skills
• Ability to work towards and meet deadlines
• Ability to work under pressure and make accurate on the spot decisions
• Ability to work weekends and statutory holidays is required

Responsibilities

• Identify, analyze, and interpret fraud and gaming trends or patterns on large complex data sets, and present findings to stakeholders
• Ensure a low-friction experience for legitimate users
• Track and provide statistical insights and patterns related to fraud, refunds and chargeback (Fraud & Service) levels across our products and partners
• On a daily basis, liaise with the team to articulate any new threats, wider fraud ring activity and or noted financial risk trends uncovered through your analysis so that new rules or processes can be implemented
• Collaborate with external and internal stakeholders to assist with investigating the root cause of losses
• Provide regular written and verbal feedback on identified fraud patterns for presentation to our partners and internal team members
• Track and maintain fraud incident reports and other related analyses to support the overall chargeback KPIs
• Querying data from complex and or disparate data sets using SQL, Python or similar querying language
• Conducting online investigations using open-source and/or database research
• Subject matter expertise in web authentication and security best practices
• Identify active and impending threats and outline prevention, remediation, and mitigation recommendations
• Assist in the creation of proactive, automated fraud prevention/response efforts
• Create written reports/adverse action documentation
• Communicating complex scenarios to a variety of audiences
• Perform a thorough manual review of queued transactions to determine the likelihood of fraud and subsequently approve/reject said transactions

Preferred Qualifications

• Some experience with building Tableau dashboards/reporting or other data visualization tools would be a plus
• Previous experience using Cybersource, Adyen, Kount experience would be a plus
• Knowledge in Machine Learning, Data Mining and Statistics analysis would be a plus

Benefits

• RRSP/401(k) Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office/Commuter Credit
• Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass