Risk Analyst

Summary

Join XplorPay as a Risk Analyst and contribute to the daily monitoring of merchant processing activity. Investigate suspicious merchant activity potentially violating approved parameters, evaluating patterns and researching using internal and external information sources. Analyze merchant account activity alerts from automated systems, review generated reports to mitigate potential losses, and collaborate with cross-functional teams on risk mitigation strategies. Monitor industry trends and threats, adapting risk assessment methodologies accordingly. Communicate with merchants and banks, handling escalated issues and resolving risk concerns. Develop and maintain Standard Operating Procedures (SOPs) for consistent risk management. The role involves working fully remotely, provided you meet eligibility requirements.

Requirements

• Bachelor’s degree in relevant field preferred, or at least three years related experience and/or training. Equivalent combination of education and experience will be considered
• Ability to read and interpret documents such as credit reports, billing statements, contracts, sales agreements, memos, letters, and process and procedure documentation
• Demonstrated history of identifying and implementing process improvements to enhance risk management efficiency and effectiveness
• Strong curiosity and proactive approach to problem-solving, with a continuous desire to learn and adapt in a dynamic environment
• Proficiency in using risk management tools and software, with a strong aptitude for learning new technologies
• Familiarity with fraud detection and payment methodologies, including transaction monitoring, chargeback management, and risk scoring systems
• Strong analytical skills, with the ability to interpret data sets and identify patterns or anomalies indicative of risk
• Ability to understand and explain merchant contract terms and conditions, as well as Visa/Mastercard operating policies and regulations

Responsibilities

• Help with the daily monitoring of merchant processing activity, as well as, conducting investigations of suspicious merchant activity that may be related to merchant(s) processing outside of or not as approved parameters
• Analyst is responsible for evaluating patterns in merchant processing activity and researching against internal and external information sources that help in evaluating and identifying potentially suspicious merchant or card holder issues
• Review system and department generated reporting that support in identifying potential processing issues to help mitigate potential company losses
• Analyst will be responsible for answering incoming and making outgoing calls to customer base in a professional courteous manner; log and notate customer interaction; follow-up on customer inquiries and research; review faxed and emailed request and inquiries; read and interpret business and financial documents; ability to multi-task, handle escalated calls and negotiate a resolution; recommend process improvements and work on special projects
• Analyze merchant account activity alerts generated by automated monitoring systems in order to identify suspicious transaction or processing issues
• Review system and department generated reporting that support in identifying potential processing issues to help mitigate potential company losses
• Collaborate with cross-functional teams to design, communicate, and implement risk mitigation strategies, ensuring compliance with industry standards and regulations
• Monitor emerging trends and threats in the payments industry, adapting risk assessment methodologies accordingly
• Read and interpret business and financial documents to analyze trends, detect potential fraud, and assess risk
• Conduct verbal and written communication with merchants and issuing banks, including handling escalated issues, gathering information, and managing appropriate actions to resolve risk concerns
• Develop and maintain Standard Operating Procedures (SOP) and efficient processes to ensure consistent and effective risk management practices
• Perform other related duties as assigned by management

Preferred Qualifications

Previous risk experience is preferred

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements