Risk Monitoring Analyst

Summary

Join Paddle as a Risk Analyst and contribute to the execution of our risk strategy. Reporting to the Onboarding and Risk Manager, you will investigate alerts from transaction monitoring and third-party vendor solutions, taking appropriate actions to mitigate risk. You will make decisions, prepare reports with recommendations, and identify areas for process improvement. This Toronto-based role requires experience in risk or underwriting within e-commerce or FinTech, along with strong data analysis and communication skills. The ideal candidate will have experience with web monitoring alerts and transaction monitoring solutions. Paddle offers a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare, unlimited holidays, enhanced parental leave, and a learning fund.

Requirements

• Proven experience working in Risk or Underwriting/Onboarding (ideally within Merchant Acquiring, E-Commerce, or a similar role at a FinTech)
• You have experience reviewing web monitoring alerts (for example, EverCompliant, Webshield or G2)
• You have experience reviewing with transaction monitoring solutions
• You put a high value on accuracy and completeness of work
• You have the ability to communicate clearly, sensitively and effectively with customers while investigating suspicious activity
• You have strong data analysis and investigative reporting skills
• You have the ability to manipulate data in Excel or similar (SQL experience is a bonus)
• You have a proven ability to learn and adapt to new processes and procedures

Responsibilities

• Investigate alerts generated by our third-party vendors and transaction monitoring solutions
• Work with the other teams regarding customer inquiries or Risk related issues
• Help to conduct more complex risk investigations
• Be confident in making judgement calls (at times based on limited information)
• Communicate in a clear and concise manner
• Help provide assistance with Card Scheme rules and global legislation around payments
• Support the Onboarding teams with complex cases
• Contribute to improvements in our team processes

Preferred Qualifications

SQL experience

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Work remotely
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training