Risk Operations Analyst - Payments

Summary

Join GoDaddy's Global Payments team and help evolve our merchant payment platform, processing over \$5B in payments and \$300M in payouts. This remote position requires working Thursday-Monday, 9 AM-5:30 PM PT, and is not eligible in Alaska, Mississippi, North Dakota, or the Virgin Islands. The role involves reviewing high-risk transactions, mitigating fraud, identifying risk trends, and improving risk workflows. You will collaborate with multiple teams to provide a seamless experience for merchants. GoDaddy offers various benefits, including paid time off, retirement savings, bonuses, equity grants, health benefits, and parental leave.

Requirements

• 3+ years working in the fraud or risk industry
• 3+ years working in a queue-based environment or support environment
• 2+ years working with payments and e-commerce
• Strong willingness to learn and expand fraud and risk knowledge
• Demonstrate strong ability to work collaboratively with multiple teams across the company

Responsibilities

• Work in a fast-paced queue environment to review high-risk transactions and account activity
• Mitigate risk and fraud exposure through detailed merchant investigations by collecting and analyzing business/account information and documentation
• Identify and flag developing fraud and risk trends
• Provide feedback and solutions to help improve our risk workflows and to support our merchants with a seamless world-class experience
• Maintain production and quality operational targets

Preferred Qualifications

Payments risk evaluation

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave