Senior Revenue Operations Analyst

Summary

Join the 1Password Revenue Operations team as a Revenue Operations Analyst supporting stakeholders across multiple cross-functional teams in the EMEA region. This role focuses on mitigating risks and finding improvement opportunities within complex transactions, working closely with sales and operations teams to streamline and optimize the deal process. You will identify opportunities for process improvements across GTM operations, drive strategic growth, document business requirements, and scope root causes of issues. This remote opportunity in the UK requires 4-5 years of sales operations experience, strong analytical skills, deep understanding of Salesforce CPQ, and the ability to thrive in a fast-paced environment. You will collaborate with global teams, ensure consistent use of sales technologies, and review complex deals alongside the GTM team, providing guidance on optimal deal structures.

Requirements

• 4-5 years of sales operations experience in an individual contributor capacity, demonstrated ability in pricing strategy, sales financial analysis, or experience in a similar role - preferably at a SaaS company
• Analytical background with strong problem-solving skills and a keen eye for detail and process
• Deep understanding of Salesforce CPQ and an ability to resolve common errors on cross-objects within Salesforce
• Able to thrive in a fast-paced environment and to work collaboratively alongside our sales teams, managing & prioritizing competing demands
• Ability to work cross functionally with finance, legal, and billing engineers to translate our processes, and adapt or evolve the deal desk function
• Desire to build relationships and capable of explaining concepts clearly and credibly across all levels of the organization
• Ability to handle conflict and navigate discussions to productive outcomes
• You possess an analytical mindset with a mature skillset focused on extracting & analyzing data from Salesforce
• Required: Salesforce related experience and/or documented training certification

Responsibilities

• Review complex deals alongside the GTM team providing guidance on optimal deal structures
• Identify risks and opportunities within deals, renewals and our pricing structures, and influence the deal with your recommendations
• Accurately processing orders using Salesforce and ensuring deals include all required information and are ready to be invoiced by Finance in a timely manner
• Provisioning all SPO/PO orders in back office
• Ensure alignment between Salesforce and Back Office to ensure that the Salesforce contract matches our back office billing record
• Partners with Deal Desk and systems teams to facilitate process and system improvements to deal desk operations and overall opportunity closure process
• Partner with Deal Desk team to perform enablement and other special projects related to Quote to Cash
• Monitor the Revenue Operations Slack channel to provide assistance and advice on deal desk and quote to cash related questions
• Collaborate with the team to tackle RevOps Cases in the Salesforce queue (churn, data updates related to the deal process, etc)
• Work closely with billing engineers, finance, and legal to ensure that our processes are aligned
• Support the integration of acquired companies into the 1Password organization by coordinating cross-functional teams and aligning business processes to achieve operational synergies
• Working in partnership with the Manager GTM Strategy, Planning and Revenue Operations to support the GTM process and create consistency across all pipeline generating teams
• Support the Systems team with prioritization of large scale updates and process changes affecting the Revenue team
• Identify areas of improvement and collaborate to identify solutions to streamline and automate data and processes
• Champion CRM data hygiene across leads, accounts and opportunities
• Maintain reporting and dashboards to bring visibility to actionable insights
• Collaborate with global teams to understand their operational needs and strategies
• Ensure consistent use of sales technologies and adherence to best practices

Benefits

• ���� Maternity and parental leave top-up programs
• ���� Wellness spending allowance
• ���� Generous PTO policy
• ���� Company-wide wellness days off scheduled throughout the year
• ���� Wellness Coach membership
• ���� Comprehensive health coverage
• ���� Company equity for all full-time employees
• ���� Retirement matching program
• ���� Training budget, 1Password University access, and learning sessions
• ���� Free 1Password account (and friends and family discount!)
• ���� Paid volunteer days
• ���� Employee-led DEIB programs and ERGs and ECGs
• ���� Fully remote environment
• ���� Peer-to-peer recognition through Bonusly