Product Operations Analyst

Summary

Join Immersive Labs as a Product Operations Analyst for a 9-month fixed-term contract. You will be a crucial link between product, engineering, and cyber teams, ensuring smooth product development and launch processes. Key responsibilities include assisting in product releases, identifying process improvements, analyzing data, acting as a liaison between teams, administering product operations tools, and evaluating new technologies. The ideal candidate possesses experience in product operations or a SaaS environment, excellent analytical and problem-solving skills, and thrives in a fast-paced environment. Immersive Labs offers a comprehensive benefits package including flexible and remote working options, enhanced parental leave, a matched pension, private healthcare, career development opportunities, and a supportive work environment.

Requirements

• Experience in Product Operations or within a SaaS environment
• Excellent analytical and problem-solving skills, combined with strong business judgement and ability to present analysis in a clear and compelling manner
• Enjoy working in a high-growth, performance and deadline driven environment
• Results-oriented, with attention to detail and can prioritize multiple objectives and projects

Responsibilities

• Assist in the planning and execution of monthly product and cyber releases, including coordinating with Enablement and GTM teams
• Identify and recommend improvements to existing planning, development and launch processes
• Collect, analyze, and interpret product and cyber delivery data to identify trends and actionable insights
• Work closely with our Product Operations Analyst to exchange and analyse data to ensure a successful product organisation
• Act as a liaison between product, engineering and cyber and our GTM teams to ensure alignment on prioritisation and delivery of product and cyber features
• Administer and maintain product operations tools and systems (e.g., project management software, analytics platforms, feedback tools)
• Evaluate and recommend new tools and technologies to improve product operations as appropriate
• Ensure data integrity across multiple systems
• Work closely with our UX Researcher to gather, organize, and analyze customer feedback from various sources and distribute customer insights to relevant teams to inform product decisions
• Assist Product Marketing and PMs and SMEs in conducting market research and competitive analysis to inform product strategy
• Work closely with the Product Operations Lead and Cyber Engineering Managers to plan and deliver ad hoc projects such as systems migrations and security initiatives
• Help to ensure that PMs and SMEs have the information that they need to make good decisions

Preferred Qualifications

Knowledge of Jira and Productboard would be advantageous

Benefits

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and your birthday off
• The longer you are with Immersive Labs, the more holiday days you get, up to a maximum of 30 days after five years of service
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working