Carrier Operations Analyst

Summary

Join Vonage and contribute to innovating cloud communications for businesses globally. As a Carrier Operations Analyst, you will oversee the operational delivery of compliance-related initiatives, coordinating with various teams to ensure timely and accurate completion of compliance tasks. Key responsibilities include project coordination, cross-functional team liaison, managing compliance activities, representing the team in governance forums, maintaining regulatory obligation calendars, documenting project outcomes, creating reporting automation, building project frameworks, monitoring compliance workload, supporting registration and certification workflows, and escalating issues to leadership. The role requires 3+ years of project or program management experience, ideally in a regulated industry, along with strong organizational and stakeholder management skills, familiarity with compliance or telecom processes, and experience with specific tools. Vonage offers various benefits, including unlimited discretionary time off, private medical insurance, gym membership, educational assistance, language classes, lunch and learn sessions, conference reimbursements, volunteer days, prescription glasses reimbursement, and parental leave.

Requirements

• 3+ years of experience in project or program management, ideally within regulated/similar industry
• Strong organisational and stakeholder management skills
• Familiarity with compliance or telecom processes
• Experience working using Confluence/JIRA, Tableau or similar tools
• Capable of tracking and reporting on concurrent streams of work in a fast-moving environment
• Comfortable translating tactical delivery into high-level updates for stakeholders

Responsibilities

• Own end-to-end project coordination of compliance operations deliverables
• Act as liaison between cross-functional teams (e.g. Operations, Legal, Product, Carrier Relations, Sales)
• Manage planning, tracking and execution of compliance activities across carriers and regions
• Represent the team in cross-functional governance forums (e.g. Regulatory Review Board)
• Maintain a calendar of regulatory and carrier obligations; ensure deadlines are met
• Support the documentation and tracking of compliance project outcomes (e.g. risk accepted, issues escalated, mitigations applied)
• Create reporting automation requests with BI and maintain dashboards in Tableau
• Build repeatable project frameworks for new regulatory onboarding, including stakeholder communication and documentation workflows
• Monitor aggregate compliance workload across tools (e.g., JIRA, dashboards) to inform prioritisation and resourcing decisions
• Support registration and certification workflows (e.g. collecting and submitting KYB/KYC documents)
• Escalate regulatory or carrier issues with cross-functional impact to leadership

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave