Senior Compliance Operations Analyst

Summary

Join Vonage and contribute to innovating cloud communications for businesses globally. As a Senior Carrier Operations Analyst, you will collaborate with the team, executing compliance obligations for voice, messaging, and number registration. You will manage regulatory and MNO engagements, monitor industry trends, and maintain operational compliance. Key responsibilities include direct engagement with MNOs and regulators, driving registrations with authorities, maintaining regulatory accounts, responding to compliance requests, preparing reports, maintaining documentation, monitoring ticket queues, tracking regulatory activities, coordinating number registrations, staying updated on regulations, identifying risks, and recommending workflow improvements. This role requires 5+ years of experience in telecom operations, a deep understanding of compliance protocols, and experience with global messaging/voice markets. Vonage offers benefits such as unlimited discretionary time off, private medical insurance, gym membership, educational assistance, language classes, lunch and learns, conference reimbursements, volunteer days, prescription glasses reimbursement, and parental leave.

Requirements

• 5+ years experience in telecom operations, number management or carrier relations
• Deep understanding of KYC/KYB, regulatory registration and telecom compliance protocols
• Experience with RCS, short codes, TFNs and global messaging/voice markets
• Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.)
• Strong documentation and portal management skills
• Experience in ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.)
• Comfortable working across cross-functional teams in a regulated environment

Responsibilities

• Direct engagement with MNOs and regulators for compliance submissions and inquiries (e.g. KYC/KYB uploads, SID validations)
• Drive registration with regulatory authorities and certification bodies across multiple markets
• Maintain and administer regulatory accounts/portals (e.g. Irish ComReg, APNF, ACMA)
• Respond to operational compliance requests from Sales and Carrier Relations (e.g. provide evidence of regulatory status, customer-specific documentation)
• Prepare and submit ongoing reports (e.g. traffic compliance, fraud monitoring, license updates)
• Maintain and audit compliance documentation repositories (e.g. license and registration archives)
• Monitor ticket queues (e.g., JIRA) for incoming compliance tasks and triage/escalate accordingly
• Track recurring regulatory activities and escalate trends or market risks to Product and Leadership
• Coordinate registration of new numbers or sender IDs in carrier-specific portals within time-sensitive SLAs
• Stay on top of STIR/SHAKEN, CLI authentication, SID protection rules and fraud regulation updates
• Identify risks or inefficiencies in operational workflows and recommend remediation

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave