Risk Operations Manager

Summary

Join Stripe's User Policy Operations team as a manager, leading a team of Risk Operations Analysts focused on ensuring compliance with Stripe's Terms of Service. You will set a vision for the organization, build strategies for scaling operations, collaborate with cross-functional teams, and maintain oversight of vendor performance. The role requires strong leadership, operational experience, data-driven decision-making, and the ability to navigate ambiguity. You will identify process improvements, understand the balance between risk mitigation and user experience, and define key performance metrics. Based in the U.S., this position offers the opportunity to contribute to a rapidly growing company and make a significant impact on the global economy.

Requirements

• 2+ years of direct management experience leading, mentoring, managing and developing teams
• Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation is a plus
• Detail oriented and organized with the ability to reprioritize tasks on a weekly basis
• Comfortable with navigating ambiguity and excited about creating innovative processes and solutions
• Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps
• The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Based in the U.S

Responsibilities

• Lead a team of high-performing Risk Operations Analysts
• Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term
• Future-proof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume
• Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale
• Maintain oversight of operational vendor performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Define and manage core metrics, SLAs, and performance of the User Policy Operations team
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
• Understand the tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk

Preferred Qualifications

Prior Risk / Risk Operations experience, particularly in the policy space