Operations Manager

Summary

Join Revero, a personalized digital clinic, as their Operations Manager! You will oversee daily activities across clinical and internal functions, designing policies, overseeing clinical processes, and implementing technology solutions. This leadership role requires experience in operations management, ideally within a digital health startup. You will ensure smooth operations, productivity, and compliance with relevant laws. The position offers a competitive salary, equity, unlimited PTO, a remote-first culture, and comprehensive benefits.

Requirements

• Proven experience as Operations Manager, Head of Operations, Operations Director or similar leadership role
• Digital health experience at an early stage start-up, ideally at a care delivery company
• Familiarity with business functions including HR, finance, supply chain and IT
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• BSc/BA in Business, Computer Science or other relevant field

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

Benefits

• Unlimited PTO with 10 company-wide holidays
• A remote-first culture with flexible working hours
• Medical, Dental, and Vision
• $80,000 - $130,000 with 0.25% equity