Systems Engineer

Summary

Join New Era Technology as a Senior Systems Engineer, working remotely from Western Australia. This full-time, permanent position requires expertise in Microsoft 365, security, networking, and infrastructure support. You will provide expert-level remote support, diagnose and resolve complex technical issues, and ensure optimal system performance and security for clients. The role involves collaborating with a supportive team, utilizing your skills to deliver impactful solutions. This opportunity is ideal for a self-motivated individual with strong technical expertise and communication skills. New Era offers competitive benefits and a growth-oriented environment.

Requirements

• Strong Communication Skills: Excellent written and verbal communication, with the ability to engage effectively across teams and clients
• Self-Management: Demonstrated ability to work independently, manage time effectively, and maintain accountability
• Technical Proficiency (Intermediate level or higher) in: Microsoft 365 – administration and support
• Microsoft Security Solutions – management and support
• Networking – preferably with Cisco Meraki technologies
• Backup Solutions – ideally Veeam or similar platforms
• Server Infrastructure – both on-premise and cloud-based, including: Windows Server
• Hyper-V
• VMware ESXi
• Minimum 5 years in technical support roles, ideally within a Managed Service Provider (MSP)
• Experience supporting multiple client environments with a strong focus on service delivery
• Proven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance

Responsibilities

• Responding to incidents and assigned problems to meet SLA requirements
• Provide remote support for client environments
• Administer and support Microsoft 365 and Microsoft security solutions
• Troubleshoot and resolve complex issues across networking, backup, and server infrastructure
• Perform proactive monitoring, root cause analysis, and preventative maintenance
• Maintain accurate documentation of systems, procedures, and client environments
• Act as an escalation point for junior team members and service desk staff
• Liaise with vendors and manage support cases as needed
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
• Other related duties as required

Preferred Qualifications

• ITIL Foundation Certification
• Familiarity with RMM and PSA tools such as ConnectWise
• Prior experience in: Responding to system monitoring alerts
• Performing routine maintenance and system health checks

Benefits

• Work flexibility
• HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
• Referral bonus