Roaming Partner Manager

Summary

Join ChargePoint, a leader in the EV charging industry, as a Roaming Partner Manager. This role focuses on building and maintaining relationships with Charge Point Operators (CPOs), e-Mobility Service Providers (eMSPs), and other entities connecting to ChargePoint's software platform via API. You will sign new agreements, implement new APIs, manage existing relationships, and potentially advise large ChargePoint customers. The position requires experience in partnership management or business development, strong communication skills, and proficiency with various software tools. The role is based in Radstadt, Austria; Munich, Germany; Amsterdam, Netherlands; or remotely in Europe. ChargePoint is committed to diversity and inclusion.

Requirements

• Experience working in cross-functional teams
• At least 4 years of previous experience in partnership management or business development, or similar experience that demonstrates a capacity to build and manage relationships, influence stakeholders, and negotiate agreements
• The capacity to build expert knowledge of our roaming services and functionality
• A customer-centric and problem-solving mindset, with a willingness and ability to own problems to their resolution
• Demonstrated ability to work with software tools such as Salesforce, Jira, Confluence, and Excel
• Excellent communication skills in English, both written and spoken (any additional language is a plus, particularly German)
• Affinity for e-mobility and sustainability topics
• Passion for solving complex problems
• Willingness to travel internationally occasionally for workshops with internal stakeholders, partners, or customers (including to Europe)

Responsibilities

• Build new relationships with key Charge Point Operators (CPOs), e-Mobility Service Providers (eMSPs), and other entities that would connect to ChargePoint’s software platform via API
• Sign new agreements and work with our Roaming Operations team to implement new APIs to the partners
• Manage some existing relationships, for example partners connected through clearing houses, and may be involved in tasks associated with managing these integrations (e.g. tariff and data management, contract reviews, working with partners to resolve production issues)
• Manage the technical setup and configuration of customers on the be.ENERGISED platform
• Help large ChargePoint customers to navigate the public charging ecosystem and brokering discussions between customers and other leading external partners
• Interact with a range of software tools used internally, including Salesforce, Confluence, Tableau, and Jira, as well as custom-build interfaces
• Interact with tools developed by our partners, including Hubject, Gireve, and eClearing

Preferred Qualifications

• Experience with tools such as Atlan, Tableau, Kibana and other similar platforms
• Previous experience in a SaaS company or within the automotive, energy or CleanTech industry
• Previous roaming-related (e.g. OCPI) knowledge or experience