Telecom Support Engineer

Summary

Join MentorMate, a global technology company, as a Telecom Delivery & Support Engineer supporting a leading telecommunications client. You will analyze system operations, troubleshoot issues, conduct customer training, and handle Tier 3+ support tickets. This role requires a Bachelor's degree in a relevant field, 3+ years of telecom experience, and 2+ years in technical support. Proficiency in Linux and Windows OS, along with English and Spanish, is essential. The position offers opportunities to work on impactful global projects and grow your career within a large team.

Requirements

• Bachelor's degree in Engineering, Telecommunications, or Computer Science
• 3+ years of experience in the telecommunications industry
• 2+ years of experience in a technical support role with a focus on analytical skills and customer engagement
• Proficiency in Linux and Windows OS
• Ability to prioritize and manage multiple tasks effectively and work well in a team
• Willingness to travel internationally
• Client-facing experience
• Proficiency in English and Spanish

Responsibilities

• Analyze system operations in relation to client requirements, identify inconsistencies, and propose/implement optimal solutions
• Perform troubleshooting and debugging, working with QA and R&D to address system issues and follow up on bugs
• Conduct customized training sessions and performance optimizations for customers
• Support customers by handling Tier 3+ tickets through the ticketing system

Preferred Qualifications

• Linux shell scripting knowledge
• Knowledge of SS7/ Sigtran, GSM/MAP, CAMEL, SIP, ISUP protocols
• Familiarity with Diameter protocol (LTE S6/Sh interfaces)
• Experience with Oracle databases

Benefits

• Flexible working models
• Competitive pay and benefits
• Advancement opportunities