Roaming Partner Manager

Summary

Join ChargePoint, a leader in the EV charging industry, and contribute to shaping the future of electric mobility. As a Roaming Partner Manager, you will be responsible for building and maintaining relationships with key third-party Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) in North America. You will negotiate and manage agreements, implement new APIs, and ensure smooth operations. This role requires strong partnership management skills, experience with software tools like Salesforce and Jira, and a customer-centric approach. The position offers the opportunity to work in a dynamic and growing industry, contributing to a sustainable future. The location is flexible, with options in Detroit, MI, or remote on the East Coast.

Requirements

• At least 5 years of previous experience in partnership management or business development, or similar experience that demonstrates a capacity to build and manage relationships, influence stakeholders, and negotiate agreements in a complex environment
• The capacity to build deep expertise of our roaming / OCPI services and functionality
• Experience working in cross-functional teams
• A customer-centric and problem-solving mindset, with a willingness and ability to own problems to their resolution
• Demonstrated ability to work with software tools such as Salesforce, Jira, Confluence, and Excel
• Excellent communication skills in English, both written and spoken
• Affinity for e-mobility and sustainability topics
• Passion for solving complex problems
• Willingness to travel within the USA and internationally occasionally for workshops with internal stakeholders, partners, or customers (including to Europe)

Responsibilities

• Build new relationships with key third-party Charge Point Operators (CPOs), e-Mobility Service Providers (eMSPs), and other entities (e.g., mapping services) that would connect to ChargePoint’s software platforms via API in North America
• Sign new agreements and work with our Roaming Operations team to implement new APIs to the partners
• Manage existing relationships with the ecosystem of partners that exist today in North America, including managing partnership meetings, contract amendments and ensuring smooth operations on a day-to-day basis
• Be a part of our financial clearing processes and be a key point of contact in operational escalations
• Support the migration of existing partners to new technical interfaces, in coordination with the roaming operations team
• Play a role in industry bodies and forums as relevant in alignment with our policy and standards teams
• Work closely with our product management, engineering, CX, and operations teams to be inputting to and supporting the release of new features and enhancements
• Perform activities that may require tracking of hours which can be billed to customers
• Engage in reporting or discovery activities with customers (eMSPs and CPOs)

Preferred Qualifications

• Experience with tools such as Atlan, Tableau, Kibana and other similar platforms
• Previous experience in a SaaS company or within the automotive, energy or CleanTech industry
• Previous exposure to finance processes around AR and/or AP
• Previous exposure to US and CA tax law
• Experience in, or exposure to, policy and regulatory topics
• Any additional language (particularly Spanish and/or French)
• Previous roaming-related (e.g., OCPI) knowledge or experience

Benefits

Targeted US salary range for roles at this operating level is $65,000 to $170,000